Finance

Location:

Agawam, MA

Salary:

75,000

Posted:

March 07, 2021

Contact this candidate

Resume:

Lannette Pelley- Pederzani

Payment Operations Team Lead

PROFESSIONAL PROFILE

The past twenty years I’ve been presented with opportunities and growth in the financial services field with a focus on banking operations that have included loan servicing, deposit servicing, retirement services and supervising. My current role is Payment Operations Team Lead of Retirement Services, Research, and Service of Process. In this position I am responsible for planning and directing the day to day activities of the team while performing operational functions to support management, clients, and the financial institution.

PROFESSIONAL EXPERIENCE

United Bank l 2000 - Present

Payment Operations Team Lead

• Participation in the design and implementation of new or modified procedures for all functions of the specialists on the team

• Monitor and maintain compliance with associated policies, procedures, and regulations

• Conduct team meetings and attend leadership meetings providing review of team status, results, and plans for process improvement

• Analyze performance of team members and provide training, coaching, and mentoring

• Develop and streamline retirement services transfer process for both IRA accounts and United Wealth Management Service accounts

• Research and resolve operational issues while providing communications to both staff and clients for resolution

• Identify opportunities to improve efficiency, reduce cost, improve quality and cycle time

• Implement and maintain the capturing and reporting of operational process data

Payment Operations Supervisor September 2012 – June 2015 IRA Specialist January 2008 – September 2012

Loan Services Representative September 2000 – January 2008 Administrative Assistant Manager

Pederzani Trucking LLC l 1996 - 2000

• Performance of administrative duties related to subcontracted business accounts supplied by Xerox Corporation providing delivery and installation of electronic equipment

• Created strong client relationships while supporting the supplier of products and services to local businesses, schools, and government agencies

• Provided exceptional customer service and support to clients with a primary focus on scheduling, demonstrations, and training for clients CONTACT

EDUCATION

References

413-***-****

***********@*******.***

Feeding Hills, MA

• Dena M. Hall

373 Shaker Rd.,

Westfield MA 01085

413-***-****

• James P. Cichetti