IT Engineer

MAKSIM SOLOGUB

774-***-**** **************@*****.*** linkedin.com/in/maksim-sologub

PROFESSIONAL EXPERIENCE

MONOTYPE IMAGING INC May 2018 – Present

Information Technology Specialist

● Managed end-to-end system deployment of KACE 2000, KACE 1000 appliance and AirWatch integrations

● Built and implemented patched management strategy through diligent asset management, standardizing systems to same version types, classifying vulnerabilities and conducting tests

● Improved identity management by integrating OKTA into company-wide applications and built controls to enable secure user authentication

● Solely responsible for Commvault complete backup and recovery systems of all company servers

● Maintained and monitored data center, wireless network, and overall server infrastructure, keeping systems running effectively and efficiently with zero defaults

● Deployed VMware vSphere server virtualization to remove inefficient server complexities and keep up with high processing and storage demands

● Forged professional relationships with outside vendors and industry experts to stay up to date on the latest technology beneficial to the company

● Improved network performance by eliminating performance bottlenecks using network monitoring tools thereby reducing latency and ensuring quality of service (QoS) is working

● Automated routine tasks in Zendesk to improve efficiency of the support team; noticed 20% reduction in password reset and lockout support tickets

● Deployed companywide video conferences and projection screens for meetings and presentations

● Performed data center migration between locations with zero downtime to business processes

● Built customized workflows to monitor root files, directories, and logs to identify any modifications and detect anomalies proactively

● Ensured 100% system uptime of all services and workstations while transitioning 600+ employees to remote setups in a span of two weeks

● Deployed DUO two-factor authentication to mitigate remote work security risks

● Launched remote toolkits to sustain BAU operations: LogMeIn, Slack, Zoom, and Microsoft Teams

● Mentored five interns to work on IT industry best practices and standards

● Streamlined company asset management by building and maintaining baseline catalog of inventory; reduced costs by 15% by creating depreciation, transfer, and disposal reports

● Troubleshot 1000+ support tickets and managed hardware, software, device configuration as part of on-boarding and off-boarding

GRANITE TELECOMMUNICATIONS February 2016 – March 2018 Network Analyst

● Performed diagnostic unit tests on system hardware and software conducting root-cause analysis thereby building strong pattern recognition to identify problems proactively

● Improved network uptime by collaborating and communicating with vendors to resolve network outages and periods of reduced performance

● Tested and successfully implemented processes for remote repairs involving software solutions and hardware repairs

● Created database galaxy of all server and network problems and other unusual events capturing minute details to remove imparities

● Collaborated with engineering teams to automate reporting of system issues; responsible for managing full scope of project deliverables and status reports

● Proficiently troubleshot hardware and software problems

● Specialized in rectifying router malfunctions working in collaboration with technicians on-site EDUCATION

UNIVERSITY OF MASSACHUSETTS LOWELL December 2015

Bachelor of Science, Information Technology

DISTINCTIONS

Skills: Active Directory, Microsoft Exchange, Microsoft O365, Airwatch, Dell KACE,, Windows, MAC, VMware vSphere

Interests: Archery, Gaming, Culinarian

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