Cybersecurity Expert

PERSONAL DATA

ADDRESS: **** ****** ******, *********, **

PHONE: 410-***-****

EMAIL: **********@*****.***

EDUCATION

January 2019-Current Master of Professional Studies: Cybersecurity

University of Maryland, Baltimore County

Concentration in Risk Analysis and Threat Management

Honors: summa cum laude (GPA: 4.0/4.0)

December 2017 Bachelor of Arts: Biological Sciences University of Maryland, Baltimore County

Sept 2011-Sep 2013 Computer Science

Howard Community College

Heavily specialized in Program Design and Structure/Logic Design

Offered Teacher Assistant position for excellence CMSY-121

CERTIFICATIONS

- CompTIA Security + (In Progress)

WORK EXPERIENCE

Current BEST BUY, Hanover

October 2017 Verizon Expert/Contractor

- Identified and analyzed important factors to provide a full solution

- Managed customer data libraries to utilize to facilitate the most revenue to the business using Excel Spreadsheet

- Ensured the knowledge of the representatives was sufficient and up to date with the newest technology

- Performed wired and wireless network security analysis

- Conducted vulnerability analysis, and develops scalable mitigation strategies

- Assisted in the development, initiation, review and administrative processing of solutions custom-tailored to clients’ needs

- Researched different tools and techniques to improve business and overall workflow

-Reviewed contract terms to ascertain and recommend appropriate contract type, pricing provisions, selection of source, and acquisition method

-As a Geek Squad Agent, provided knowledgeable technology solutions as the first point of contact for customers

-Exhibited understanding of the customers’ technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps

-Portrayed proper handling of technology, disassembling, assessing faulty equipment, sending out for repair

-Performed a health check of the hardware to make sure that no malware, virus, exploits were loaded onto the customers’ machine

-Provided diagnostic tests and shared results with customers as well as developed a custom-tailored solution on how to fix and mitigate these issues in the future

- Provided B2B solutions to incorporate Apple and Microsoft software and technology to the office infrastructure

-Assisted in the negotiation phase in business orders, supplies, services, and equipment by open market methods

- Introduced cellular infrastructure to businesses for flawless telecommunication

- Worked with external teams to validate data ingest

- Provided and maintain documentation of system architecture, development, and enhancements

- Implemented strong analytical and problem-solving abilities in the face of ambiguity

- Took complex technology and service plans and made it simple for customers and other employees to understand using CoreBlue

- Transferred and tested crucial data between cellular products for imperfections as well as glitches for smooth and efficient telephony

- Fielded questions about product features and explained benefits to consumers in a way that is engaging and promoted excitement in acquiring and using these products and services

- Expertise in data ingestion, data transformation (ETL), and data modeling

- Acted as a trusted subject matter expert, brand advocate and product champion for Verizon products and services

- Monitored contractor performance, delivery schedules and adhered to contract requirements, terms and conditions, and schedules

- Proposed modifications to customer’s contract to deliver the best possible result efficiently and effortlessly

- Advised customers on the security of entertainment systems

- Prepared Word, Excel and PowerPoint documents incorporating program or customer information

June 2011-October 2017 DRS. BATZ & WEINER FAMILY DENTISTRY

Office Coordinator/Technology Expert

- Provided day-to-day IT support to ensure a fully functional system report of patients' history from a pool of approx. 130,000 patients

- Upgraded office infrastructure to operate the latest equipment to ensure the job got completed in an efficient manner

- Assured patients’ personal data privacy and security by introducing a number of security controls, such as 2-factor authentication and data encryption

- Evaluated new methodologies to support investigating cyber security incidents and provided reviews and recommendations

- Developed and maintained company website through the use of Wordpress and use of Adobe Dreamweaver

- Utilized cyber threat intelligence sources

- Performed endpoint detection and response

- Conducted analysis of multiple data sources to identify indicators of compromise and areas of weakness

- Developed the corporate logo and animation graphics, using Adobe Suite products and Maxon Cinema 4D, that became signature features of the office

- Worked closely with the IT support team to identify and resolve internal problems of equipment relative to equipment failure and efficiency of hardware and software

- Expertise in data ingestion, data transformation (ETL), and data modeling

-Assisted in the negotiation phase in business orders, supplies, services, and equipment by open market methods

- Introduced and monitored a cloud-based system (RingCentral) used for contacting a large database of patients retrieved from (Dentrix) to remind them of upcoming visits and important notifications regarding their status with the office

- Implemented knowledge of system/design to keep patients’ data secured

- Used Wire Shark to collect and analyze data on the internal network to secure network against hackers and potential threats

LANGUAGES

ENGLISH: Fluent

RUSSIAN: Native

UKRAINIAN: Native

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