Claims/customer service

Daniello Kelso

**** * ****** **,

Phoenix, AZ ***50

602-***-****/*****************@*****.***

EMPLOYMENT OBJECTIVE:

An opportunity to provide superior service skills while meeting and exceeding expectations. SKILLS & STRENGTHS:

Outgoing with excellent communication skills and the ability to adapt to different personality types. Authentic, efficient and empathetic with a “work smarter, not harder” attitude to ensure a positive customer experience. Proficient in 10 key stroke, excellent time management skills and a team player with a great sense of humor.

EMPLOYMENT HISTORY:

USAA May 2014 - January 2019

-Non Injury Auto Claims Adjuster: Responsible for taking initial recorded statements from claimants, speaking with all parties involved to determine fault and making payments for covered damages.

-Immediate Response Unit: Responsible for obtaining loss details for single vehicle accidents and delegating losses to the appropriate department when necessary. Duties also included making outbound calls to members, 3rd parties and setting up inspections when needed. Counseled on coverage also for better protection and ensured all relevant discounts were applied to ensure customer satisfaction. Bank of America May 1997 - March 2014

-Cash Svcs (Bank by Mail Dept/Banking Ctr)Sr Teller//Cash Vault/Lead Cash Floor: Duties included handling large amounts of currency, managing workflow, researching deposits and assisting tellers with issues.Working on projects to increase efficiency and ensure compliance to ensure a secure environment. Also, acting as liaison between Cash Vault and Banking Center procedures. Lady Foot Locker (E Cactus, Phoenix) May 1995-June 1995

-Sales Associate: Duties included assisting customers with shoes and apparel selections and rang up purchases. Also, restocking, opening and closing the registers and general clean up. Broadway Southwest (E Cactus, Phoenix) September 1994-November 1996

-Sales Associate: Duties included assisting customers on the selling floor and ringing up purchase and opening and closing registers. Worked also in the gift wrapping dept in addition to boxing and shipping UPS packages.

Arbys (Greenway, Phoenix) August 1993 - September 1994

-Sales Associate: Duties included working front counter and drive-thru, opening and closing registers and general clean up.

References Available Upon Request