HEMALATHA KRISHNASWAMY

adkq8m@r.postjobfree.com 612-***-****

PROFESSIONAL SUMMARY

Innovative, results oriented Project manager / Project coordinator/ Analyst with over ten years of experience and a passion for building relationships and exceeding Client and Customer Service management expectations.

Proven success in the areas of project management, CRM, customer care centers, operations, software and new product implementations, and e-business solutions.

Strong skills in team building, communication and presentation, as well as inter-department and executive client relations and account management.

Technical experience:

· Microsoft Project - Yrs. of experience-8

· Excel - Yrs. of experience - 8

· Word - Yrs. of experience - 8

· PowerPoint - Yrs. of experience - 8

· Visio - Yrs. of experience - 8

· Agile, Waterfall, PPM, JIRA - Yrs. of experience -8

· Office 365 - Yrs. of experience - 3

· Google analytics, QlikView, Power BI, Board, Salesforce - Yrs. of experience-6

· CMDB database analysis – 1

Subject Matter expertise includes:

Project/Product Management

Website Management

Campaign Management

Client/Customer Service Management

Business Process Analysis

Financial Analysis

Multiple Project Methodologies – JIRA, Clarity PPM, CA Agile, ServiceNow, Share Point, MS Project, iDIG, KARMA, PPM Pro (Innotas), Beeline, MS office – Excel, Word, PowerPoint, Outlook, Publisher, Access

Finance Tools – EXCEL, Order IT, QlikView, Adobe Site Catalyst, Google analytics

Industry - Retail, Healthcare, Legal, Education

EMPLOYMENT HISTORY

IT Recovery Project Coordinator, Blue Cross NC August 2020 to Jan 2021, Durham, NC

Data recovery team

Provided analytic support such as Data Collection and Reporting through ServiceNow.

Data trending reports for applications & databases was developed using Power BI.

Gathered information from data points around application and Technology.

Coordinated the gaps in the information and also validated the data.

Developed the process around gathering and inputting all of the information needed.

Compared the Tracking Dashboard data with the CMDB data and provided the results

IT Project Coordinator, Pepsi bottling ventures Corporate Feb 2019 - Feb 2020, Raleigh, NC

Project/User Management for Business Transformation team

Coordinated the agile management process including planning, execution, tracking and reporting.

Proactively identified and tracked the project risk and develops mitigation plans using JIRA tickets

Coordinated the process for requirements and test case management using JIRA

Assisted the Scrum Master in sprint planning, task estimates, sprint reviews and retrospectives

Task management and bug tracking effort was managed by JIRA

Gathered/Analyzed Inventory data, created reports and presented to the team using PowerPoint.

Exposed to IDIG, KARMA applications that are used for devices and call center management.

Sr. Project Coordinator, Thomson Reuters Corporate Dec 2017- Aug 2018, Eagan, MN

User Management for Business Development team

Responsible for planning and executing the new hire schedules.

Employee Action form (EAF)’s completed by Order IT, Archibus and JLL requests.

Managed the workflow through ServiceNow for communication and collaboration.

Coordinate with managers for an annual review of Sales reps and Gross sales orders

Gathered/Analyzed new hire’s Inventory data and presented to Managers using PowerPoint.

Working closely with Managers to ensure proper client management.

Web Project Manager, Best Buy Corporate Aug 2013 – Oct 2016, Richfield, MN

Financial Analysis/Website management for US Web products

Managed BBFB.com online website sales by using Agile/Scrum methodologies.

Coordinated the daily standup meetings by creating reports based on JIRA tickets.

Project level permission for JIRA and Project backlogs are maintained by our team.

Generated financial reports from the QlikView data, Adobe Site Catalyst and Google Analytics.

Generated JIRA reports and presented the status board to the Product team.

Maintained Task change/log history in ServiceNow to escalate the issues.

Worked with the front-end, back-end development and testing teams based on JIRA tickets.

Project Management Analyst, Target Corporate Aug 2012 – Jun 2013, Minneapolis, MN

Financial Analysis for a Mobile Campaign execution/Digital experience

Reviewed and validated the campaign requirements from business using Waterfall methodologies.

Involved in planning, analysis and executing of direct marketing campaigns using CA Clarity PPM.

Worked with business and IT partners to understand the online audience engagement patterns.

Ran a Finance analysis report/presented the deck to measure the Mobile campaign performance.

Associate Project Manager, Thomson Reuters Corporate Nov 2009 – April 2010, Eagan, MN

June 2005 – June 2008, Eagan, MN

Issue & User management for a huge Migration project

Monitored the tracker database for the issues and the resolution.

Ensured the Issue/User Management effort is appropriately planned and communicated

Created the strategy and executed for all web properties/sites with oversight of web development

Reported metrics from defect tracking database to Technology PM.

Business Data Analyst, Delta Dental Corporate Jul 2004 – October 2004, Eagan, MN

Coordinated dental provider application process using an internal application process system.

Reviewed credentialing applications using Access database.

Ran DEA (Drug enforcement administration) & OIG (office of Inspector general).

Checked the malpractice of the doctors by running NPDB (National Practitioner data bank).

EDUCATION & CERTIFICATION

Bachelor of Computer Science engineering (B.E)

Web Analytic tools

PowerPoint (NC state University)

Mastering Agile Scrum Project Management (Udemy)

PSM 1 (scrum.org)

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