Service Customer

Dispatch&courier experience (medical, auto, newspaper, fast food)

High rating for excellent customer service

Provide empathy for customers needinghelp through stressful situations

Experience withprograms designedfor roadside assistance

Uber driver

Type 40 wpm

Professional Skills

Lookingfor a position that allowsme to use my customer service skills, and promotes growth within the company.

Objective

Michelle D. Hunt

Tucson, AZ 85718 520-***-**** ************@*****.*** Work History

Agero

CSR-RoadsideAssistance //Tucson, AZ//October 2010 toApril 2019

Handled incoming calls fromCanadaandacrosstheUnitedStatesfor customers requesting roadside assistance through insurance and vehicle warranty

Ensuredcustomers safety, verified coverage, and determined type of roadside assistance needed

Requestedandverifiedcustomer location and if customer requested towing

Assistedwith towingdestination and verified required information

Dispatchedservices to contracted service providers Sears Call Center

CSR//Tucson, AZ//August 2009 to September 2010

Assistedcustomerswithonline purchases

Explainedspecials for purchases usingSears Credit Card

Processed Orders providing shippingdates

Education

Pima Community College//Tucson, AZ

Associate of Applied Science Degree-

BusinessAdministration & ManagementMajor

Health Information Technology/Billing& CodingProgram References

References are available upon request.

Everise

CSR-HealthCare Benefits//Tucson, AZ//May 2019-Current

Handle incoming calls for Independence Blue Cross Blue Shieldof Pennsylvania andAmeriHealth NJ.

Main calls orginate from PA and NJ, and across the United States dependingonmembers plan.

Verify members eligibility and quote benefits innetwork and out of network for their coverage.

Advise Providers of other viable necessary information pertaining to coverage.

Alsoadhere to HIPAA and PHI guidelines.

Review claimstatusregarding members for the Providers.

Contact this candidate