Siebel Admin
Resume:
SAGAR RAJ
Address: Rz E-** Viswash Park,
Uttam Nagar, New Delhi-59
M(O): +91-987*******
Email: ************@*****.***
Career Objective:
To work in a dynamic and growth stimulating environment, which provides ample opportunity to utilize and enhance my skills and be a successful professional in the field of Information Technology.
Summary:
Total 6+ years of experience.
Google Analytics Certified.
Oracle Autonomous Cloud Specialist Certified.
Experience in Siebel Operation Support.
Experience in Apache Web Server.
Experience in Siebel Admin.
Hands-on Knowledge in Siebel IP17 and 20 Patchset Installation and Oracle Database 12c
Experience in SQL Developer.
Experience in Unix Admin & Shell Scripting.
Experience in Data Patches.
Experience in Siebel ADM GUI Deployment.
Knowledge of ADM.
Experienced in DevOps Jenkins.
Knowledge of Salesforce Admin.
Self-motivated, driven and adaptive with the ability to grasp things quickly.
Professional Summary:
Professional Summary
Siebel Administrator & Release Manager – Ernst & Young LLP, Gurgaon from September 2019 to Present Day.
During this tenure, responsible for all the Admin activities like SRF and Repository migration, Objects Compilation, tools setup (Local and Client), DB Extract, Performance tuning, server maintenance, Non-Repository objects migration, ADM GUI deployments (Workflow Policies, Email Templates, Attribute Adjustment, Data Map, Audit Trail etc.) and automation (SRF compilation, Macros, shell scripting, Jenkins Integration for SRF compilation and deployment), Data Patch execution, log analysis, Crash analysis etc.
Responsible for managing Releases and tracking all the deployment objects.
Siebel IP 17 and Patch set 20.5 installation and configuration for POC on Google Cloud.
Siebel IRM experience.
Experience of DEV and Integration Workspace for Siebel IP 20.
Repository Migration in Siebel IP20.
Managing IP20.5 servers and helping in troubleshooting and fixing issues.
Siebel Administrator - Wipro Technologies, Greater Noida from April 2018 to September 2019.
During this tenure, responsible for all the Admin activities like SRF and Repository migration, Objects Compilation, tools setup (Local and Client), DB Extract, Performance tuning, server maintenance, Non-Repository objects migration, ADM GUI deployments (Workflow Policies, Email Templates, Attribute Adjustment, Data Map, Audit Trail etc.) and automation (SRF compilation, Macros, shell scripting, Jenkins Integration for SRF compilation and deployment), Data Patch execution, log analysis, Crash analysis etc.
Release Manager - Wipro Technologies, Greater Noida from April 2018 to September 2019.
Responsible for managing release process like Planning, scheduling and controlling.
Reverse Proxy - Wipro Technologies, Greater Noida from July 2017 to Mar 2018 (8 month).
During this tenure, worked on configuration and implementation of Reverse Proxy servers with Apache Httpd web server, RSA Agent and WAX plugin.
Siebel CRM Consultant – Wipro Technologies, Greater Noida from February 2015 to June 2017 (2 Years 4 month).
During this tenure involved in various project activities like Operations, Maintenance, Troubleshooting, Triaging, UNIX, SQL, Remedy Incidents resolution and Support for BAU, excel handling, communication skills.
Also worked in Handling War rooms, managing Incidents and Change Requests during the Order management and BAU. Experienced in support profile in Telecom industry, handling clients.
Work History:
PROJECTS
Client: COLT
Siebel Administrator & Release Manager, 09/2019 to Present
Ernst & Young – Gurgaon, Haryana
Siebel Administrator Activities:
To Support, Administer and maintain Siebel environments.
Migration of codes from DEV to SIT/UAT to Pre-Prod to PROD
Maintaining and Scheduling RCR jobs for DEV environments.
Responsible for jobs administration, user administration, troubleshooting, components – monitoring, setup environments, etc.
Deploy application (LOV, SRF, Repository, Web Services, etc. and contribute to migration preparation and tasks).
Responsible to Submit Daily Status report.
Manage Environment Availability.
Responsible to provide technical support activities to Development team.
Automate Logging through LFA.
Setting up Siebel tools, Mobile/dedicated client for developers.
Responsible for Performance tuning
Responsible for Data Patch activity.
Supporting Test and Development environments which includes,
a) Setting up tools/mobile client for developers.
b) Extracting local databases for developers.
c) Migrating SRF/Repository from Development to Test environment.
d) Daily health checks which includes regularly checking status of servers & components. Checking status of JOBs/RCRs/ Tasks
e) Deployed Non-Repository objects.
Set up and support Siebel remote. This includes registering user as mobile client, extracting local database.
Set up email profiles. Configuring and managing communication management component group.
Setup Positions and email notifications group.
Configuring & managing Workflow Management component group.
Setting up SSO/LDAP authentication.
Automation of daily migration/monitoring activities by writing shell scripts like Health Check-Up, Disk Usage, Capturing AOM Sessions, System Load Average, Open UI files deployment, Monitoring Siebel Server & Component states, FDR generated alert.
Opening SR with oracle in case of critical issues.
Analyzed various issues through logs.
Crash analysis
ADM deployments for migration.
Used SARM for monitoring performance.
Jenkins Integration with Siebel to reduce manual efforts.
Siebel IP20 Installation POC on Cloud.
Managing IP20 servers and helping in troubleshooting and fixing the issues.
Release Manager Activities:
Responsible for managing release process.
Objects gathering and scheduling deployments.
Managing all releases tracker.
Monitor release Deployments.
Manage the movement of releases through the build, test and production environments.
Client: COLT
Siebel Administrator & Release Manager, 04/2018 to 09/2019
Wipro Technologies – Delhi, Delhi
Siebel Administrator Activities:
To Support, Administer and maintain Siebel environments.
Migration of codes from DEV to SIT/UAT to Pre-Prod to PROD
Maintaining and Scheduling RCR jobs for DEV environments.
Responsible for jobs administration, user administration, troubleshooting, components – monitoring, setup environments, etc.
Deploy application (LOV, SRF, Repository, Web Services, etc. and contribute to migration preparation and tasks).
Responsible to Submit Daily Status report.
Manage Environment Availability.
Responsible to provide technical support activities to Development team.
Automate Logging through LFA.
Setting up Siebel tools, Mobile/dedicated client for developers.
Responsible for Performance tuning
Supporting Test and Development environments which includes,
a) Setting up tools/mobile client for developers.
b) Extracting local databases for developers.
c) Migrating SRF/Repository from Development to Test environment.
d) Daily health checks which includes regularly checking status of servers & components. Checking status of JOBs/RCRs/ Tasks
e) Deployed Non-Repository objects.
Set up and support Siebel remote. This includes registering user as mobile client, extracting local database.
Set up email profiles. Configuring and managing communication management component group.
Setup Positions and email notifications group.
Configuring & managing Workflow Management component group.
Setting up SSO/LDAP authentication.
Automation of daily migration/monitoring activities by writing shell scripts like Health Check-Up, Disk Usage, Capturing AOM Sessions, System Load Average, Open UI files deployment, Monitoring Siebel Server & Component states, FDR generated alert.
Opening SR with oracle in case of critical issues.
Analyzed various issues through logs.
Crash analysis
ADM deployments for migration.
Jenkins Integration with Siebel to reduce manual efforts.
Release Manager Activities:
Responsible for managing release process.
Objects gathering and scheduling deployments.
Managing all releases tracker.
Monitor release Deployments.
Manage the movement of releases through the build, test and production environments.
Client: VODAFONE UK
Role: Siebel Reverse Proxy, 07/2017 to 03/2018
Organization: Wipro Technologies – Delhi, Delhi
Responsible for Configuring & Implementing Reverse Proxy Server.
Good knowledge on Apache Web Server.
Created Shell Scripts to automate server health checkup, logs removal, disk space.
Worked with Apache httpd Server, RSA Agent and WAX Plugin.
Requirements gathering with Clients.
Delivered the project on time.
Created Technical and Functional documents.
Client: VODAFONE UK
Role: SIEBEL SUPPORT, 03/2015 to 06/2017
Organization: Wipro Technologies – Delhi, Delhi
Working as per Support in Oracle Siebel application.
Playing a vital role in performing all the application maintenance related activities during the Change Request/Major Release implementations.
Used to perform Application health checks, Incident resolution, Impact analysis for change requests, preparing reports on the application performance for Customer to provide an insight on the daily activity.
Providing solution for the priority incidents and sharing the RCA with the development team via BMC remedy tool.
Leading the offshore Siebel team on the priority call happening between the business and development team.
Majorly working on Order management in Siebel and coordinating with the other application teams for smooth processing of the orders.
Analyses the defects and suggested Siebel validations to improve the data quality and provided
analysis for design gaps.
Preparation of Documents for the knowledge transfer for technical and functions issues.
Working on UNIX, SQL as required for data collection and requirement.
Troubleshooting and log analysis.
New Learning Areas :
Salesforce Administration:
Achieved Udemy Certificate in Salesforce Administrator. ( https://udemy-certificate.s3.amazonaws.com/pdf/UC-PFKQI48V.pdf)
Dashboards, Reports, Workflows, Process Builders, Validation Rules, User Account Creation & Access, App builder, Layouts, App customization, Process Automation, Quick Flows.
Educational Qualification:
Master of Technologies (M. TECH): IT, 2018
Birla Institute of Technology and Science - Pilani, RAJASTHAN
Bachelor of Computer Application (BCA): 2014
Maharaja Surajmal Institute of Technology - New Delhi, DELHI
HSC: 2010
New Holy Public School - New Delhi, DL
SSC: 2008
New Holy Public School - New Delhi, DL
Certifications:
Certified in Advance Google Analytics by Google
Accomplishments:
Achieved Customer appreciations.
Rewarded with Excellence contribution.
Rewarded with Performance of the year.
Rewarded with Employee of the month many times.
Won many Cricket tournaments.
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