Customer Care Engineer

VIJAY KUMAR GUPTA

Email: ****************@*****.***

S/O- Devanand Prasad, At+Post-Tilra

Ichak, Hazaribag, Jharkhand-825402

Mobile No- +917*********/+916*********

CAREER OBJECTIVE:

Seeking, a position in an organization to utilize my skills and abilities that offers professional and personal growth.

Professional Summary

Good Knowledge of Windows XP, Windows7, Windows8 and Windows 10. Good knowledge of EXCEL, Power Point, Office Management, Outlook, Networking Etc. SOFTWARE SKILLS:

Microsoft Technologies

Exposure to

: Excel, Power Point, Word etc.

: MIS Reporting, Data Entry Operation, Back Office, Office Excel, MS Office Word, MS Office Outlook, Internet, Field Network Testing Engineer and Customer Care Executive. etc Co-curricular Activity

One Month Training in IL&FS Hazaribag, Jharkhand. Strengths:

Good analytical abilities, quick grasping power and zeal for learning new things.

Self Confidence, Determined, Hardworking and Effective personal communication skills. Employment

Now I am working as ‘D.E.O’ in ‘J K TRUST GRAM VIKAS YOJANA’. Posting Place-Sambalpur, ODISHA

Transfer to- Ranchi, Jharkhand

Duration: May-2015(More than 3 Years) to Till Date Available on the job. ROLES AND RESPONSIBILITIES:

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems and networks.

To work in MIS System in the organization.

To check and maintain the quality of the data by ensuring compliances to processes.

Trained the other users on the use of the MIS system.

Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

Replacing parts as required.

Providing support, including procedural documentation and relevant reports.

Following diagrams and written instructions to repair a fault or set up a system.

Supporting the roll-out of new applications.

Setting up new users' accounts and profiles and dealing with password issues.

Rapidly establishing a good working relationship with customers and other professionals, such as software developers.

Conducting electrical safety checks on computer equipment. Work in ‘Valu Connex Telecom Pvt Ltd’ as Field Network Testing Engineer. Duration: JUNE-2014 to April-2015.

Work in ‘Aegis’ Tata Jamshedpur Jharkhand in Vodafone Inbound Domestic Process as a Customer service Representative from June 2013 to May 2014. ROLES AND RESPONSIBILITIES:

Collect Data through FTP from tab.

Provide reports to senior management and CO on regular basis.

Create reports in MS Excel, if not available in the our System

Trained the Data entry Operators and other users on the use of the NIC System. PROJECT DETAILS:

Integrated Livestock Development (ILD) System-

J.K. Trust conceptualized the “Cattle Breed Improvement Programmed” (CBIP) which operates through the establishment of Integrated Livestock Development (ILD) centers. Trust has over 3500+ centers across India, which offer mobile veterinary and animal husbandry services at the doorsteps of the farmers. The system manages the various services provided to the farmers. COLLAGE PROJECT DETAIL:

Project 1

Title : Data Compression

Languages : C++

Role : Process logic development & Coding.

Project 2

Title : Online Examination

Languages : .Net

Role Process logic development & Coding

Brief Description: This project provides facility to manage all the library system of the collage. ACADEMIC PROFILE:

Qualification Year of Passing Percentage

BACHELOR OF ENGINEERING IN COMPUTER

SCIENCE

Aditya College of Technology & Science, Satna (M.P.) 2012 69.97%

(Affiliated by RGPV, Bhopal)

HIGHER SECONDARY (MATHEMATICS)

2008 57.2%

Hindu 10+2 High School Hazaribag(J.A.C,Ranchi)

HIGH SCHOOL

Hindu 10+2 High School Hazaribag(J.A.C,Ranchi) 2006 68.4% PERSONAL DETAILS:

Date of Birth : 23 March, 1991.

Nationality : Indian.

Marital Status : Single

Language Known : English & Hindi.

Religion : Hindu

Permanent Address : Vill+Post-Tilra,P.S-Ichak, District- Hazaribag (Jharkhand-825402) Passport Details:-

Passport no Date of Issue Date of Expiry Place of Issue Z2719825 01/01/2014 31/12/2023 Ranchi

DECLARATION:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Place: Tilra, Ichak,Hazaribag, Jharkhand

Vijay Kumar Gupta

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