Customer Service Representative

Galicia, Marianne Loreal

Blk. * Lot ** Molave Street Progressive Village Brgy.Tagapo City of Santa Rosa Laguna Mobile No.: 096*-***-**** Email Address: ***************@*****.***

OBJECTIVE: To obtain a position wherein, I am able to grow more both professionally and competitively, at the same time find an enjoyable career. I offer my service and my defined word experience and determination to be an asset in your company.

WORK EXPERIENCE:

●Customer Service Assistant -The SM Store Santa Rosa (Metro Manilla Shopping Mecca Corp.)

(June 2017 – February 2021)

National Highway, Barangay Tagapo, City of Santa Rosa, Laguna

EDUCATIONAL BACKGROUND:

Tertiary: St. Ignatius Institute of Computer Arts and Technology Degree: Associate Degree in Business and Office Management Year: 2014-2016

Secondary: Aplaya National High School Annex I-Apex Year: 2010-2014

Primary: Santa Rosa Elementary School Central 1 Year: 2004-2010

TRAINING(S) AND SEMINAR(S) ATTENDED:

●Philippine National Bank – Calamba Branch - On the job training

●Hotel Familiarization in La Corona De Lipa Batangas - Hospitality Management

QUALIFICATIONS:

●Excellent written and verbal communication skills.

●Oriented in Microsoft Office Applications such as MS Word, Excel and Powerpoint.

●Can effectively handle irate customers and complaints in a calm, polite and friendly manner.

●Demonstrates interest in handling and resolving customers problems.

CHARACTER REFERENCE:

Clarenz Jean Moraña Front Line Associate 092******** PetNet Inc. (Western Union)

Nelly Rose Olinares Treasury Assistant 092******** Metro Manila Shopping Mecca Corp.

Ladie Mi Santos Customer Service Representative 097******** (BPO Agent) Alorica Teleservices inc.

I hereby certify that the above information is true and correct to the best knowledge and belief.

Marianne Loreal Galicia

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