Manager Store

Summary

An intelligent and enterprising leader with 10 years of experience in logistical and operational industries. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. With key expertise and practical knowledge in managing value-based supply transactions, stock control, accounting procedures, and data accuracy. Have an active Security Clearance with Proficient in SAP/GCSS Army.

Experience

11/2020-Present

Supply Technician, Adsync Technologies

Provide optimal supply chain support via improvement and implementation principles to efficiently and effectively assist the Material & Asset Management Divisions according to established guidelines.

Provide Knowledge of Disposition (DRMO), Compliance, Warehouse Support, and proficient in ERP.

Conduct and maintain daily physical inventories to ensure material, supplies, equipment, or property accountability.

Coordinate the handling, movement, storage, and maintenance of supplies.

Provide customer assistance on receipt of material and shipping of goods, provide resolution to customer issues and concerns, and transport material to local customers upon request.

View and analyze orders to ensure they are accurately filled by comparing items and quantities of goods gathered for shipment against documentation.

Inspect shipments to ensure appropriate packaging, identify package with shipping information, and load batch into transporting vehicles.

Perform clerical and physical tasks relevant to shipping and receiving incoming shipments.

Provide documentation of shipped goods to clients utilizing automated supply systems.

Maintain an automated supply system for accounting of organizational and installation supplies and equipment.

Perform receiving duties based on supply regulations, policies and procedures, responsibilities of which include 1. Verification of the accuracy of incoming shipments by comparing items and quantities unloaded against bills of lading, invoices, manifests, storage receipts or other records 2. Checking for damaged goods 3. Ensuring products are appropriately identified for routing to departments within the establishment 4. Documentation of assets received.

09/2018 – 09/2020

Assistant General Manager, Wawa, Inc.

Supervise the day-to-day task assignment and manage performance of Customer Service Associates including recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.

Conduct and maintain daily physical inventories to ensure material, supplies, equipment, or property accountability.

Coordinate the handling, movement, storage, and maintenance of supplies.

Provide customer assistance on receipt of material and shipping of goods, provide resolution to customer issues and concerns, and transport material to local customers upon request.

Ensure accurate stock levels by performing precise cycle counts and monitoring ordering of products and supplies with a computer and/or handheld device.

Review, monitor, and forecast inventory utilizing SAP, making daily adjustments as needed to meet demand.

Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate.

Maintain open line of communication with vendors to ensure the store's needs are met.

Enforce Wawa's safety protocols and perform audits to ensure the safety of employees, customers, and external vendors alike.

Established security, quality and store operations policies, procedures and practices listed in training materials and other publications.

Monitor and analyze reports relating to Loss Prevention and report trends to the General Manager.

Submitted weekly payroll, which includes the proper editing of timecards when necessary, using the appropriate charge codes.

Report and document all customer and associate incidences in the appropriate time frame.

Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.

Tracked changing company products to expertly answer customers' questions.

Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.

Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Performed site evaluations, customer surveys and team audits.

07/2007 - Current

Logistic/ Human Resource Sergeant (Staff Sergeant), U.S. Army

Manage $20M+ in classified equipment vital to national security and the safety of 150 employees resulting in zero losses, and the continued integrity of all classified materials.

Receive, inspect, load, segregate, and deliver installation supplies and equipment, and coordinate supply activities.

Maintain an automated supply system for accounting of organizational and installation supplies and equipment.

Operate unit-level computers in posting transactions to organizational and installation property books and supporting transaction files.

Provides operations support pertaining to logistical supply items.

Serve as custodian of classified documents and personnel files.

Educate and advise personnel on health plan, and other voluntary benefits.

Direct and manage DEERS/RAPIDS site (Military Identification Card (CAC) and Benefits System).

Manage international and domestic postal operations for Unit.

Handle all facets of customer service—from assisting service members and families with their administrative decisions and personnel inquiries.

Discussed promotion and future training information, including assistance with overseas transfers, travel orders and salary details with military personnel.

Processed actions to attain and renew personnel security clearances, special compartments and polygraphs, working in internal affairs on background investigations and special priority requests.

Liaised between service members and senior leadership to address inquiries, complete contract processing and foster problem resolution.

Oversaw all facets of soldier and leadership training objectives to install knowledge of federal, state and local regulations and requirements.

02/2017 - 09/2018

Retail Operations Manager, Express Store LLC

Streamline and manage operations for Express Stores LLC through policy/protocol revisions & implementation.

Ensure outstanding store operations are upheld through audit processes established by T-Mobile and Express Stores LLC.

Develop and implement new tools for store employees while providing coaching to increase operational proficiency.

Issue, manage, and analyze required routine reports including but not limited to inventory reports, cash control reports, sales reports, various compliance reports, and operational budgets.

Establish strong relationships with several area managers, 40+ retail store managers, and over 100 store team members; as well as maintaining communication between corporate office and retail locations.

Manage all operational based projects and improve existing systems to satisfy the needs of the business.

Assisted with new store openings/brand refreshes/store closing projects in conjunction with our brand expansion department.

Track and manage inventory for 20+ stores via RQ4/Viva Tracker as well as provide advance analysis of inventory discrepancies.

Provide feedback to store manager on gaps in processes and areas of store opportunity.

Be cognizant on T-Mobiles and Express Stores' web-based resource and instructor led trainings.

Build customer confidence by making the store experience interactive, engaging and reassuring.

Maximized productivity for team of 40+ Managers by prioritizing and delegating tasks, conducting performance reviews and addressing monthly and quarterly store goals.

Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.

Minimized loss of inventory, cash, and property by conducting standard reoccurring audits.

11/2014 - 02/2017

Junior Storage Administrator, BarclayCard

Assist in the managing and maintaining the company's storage systems (SAN, NAS, and Data Domain) and the deployment of storage technologies.

Troubleshoot routine critical issues including threshold optimization, server throughput, ports availability, meeting zoning requirements, one-path down, enabling the path on source or destination arrays, data not migrated, host not seeing storage and storage management problems.

Familiarization with various storage and backup vendors (EMC, IBM, Pure Storage Virtual Instruments, and NetApp).

Document zoning configuration, Load and Eject Tapes for Backup and Archive purposes.

Open, manage, edit, and close change, incident, and problem management tickets using Service Now/SAP.

Fielded requests, created IT documentation for problem/resolutions.

Education and Training

Bachelor of Arts, Organizational Project Management & Leadership

Peirce College, Philadelphia, PA

Activities and Honors

Unit Equal Opportunity Leader

Basic Life Support (CPR/AED) Certified

Army Achievement Medal Awardee for Outstanding Achievement or Meritorious Service

Angel A.Ponce

267-***-**** • *****.*.*****@*****.*** • Philadelphia, Pennsylvania,

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