Customer Service Data
Resume:
Rogelio Edmundo Ruiz Jr
**************@*****.***
**** ********** **** #**, ******* Beach, Ca 90278
Professional Summary:
Rogelio Edmundo Ruiz is a Customer Service Representative/Office Clerk/Data Entry Specialist with over 20 years of experience. I have answered multiple phone lines, assisted customers with inquiries, ordered supplies. I have excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality. My organizational, verbal and written skills are excellent. I am able to prioritize and multi-task different projects at the same time. I can work on tight deadlines and complete assigned tasks on time. I am very professional, a team player, reliable, personable, courteous, and very committed in doing my job right every time. Skills:
Bilingual – Spanish/English, Proficient in word and excel, 10 – Key by touch, Detail oriented, Motivated/Team player, Time management. Critical Assets (SmartCSM)
March 2018 to Present (Contract)
Data Entry Specialist
Bringing your paper asbuilds to the digital world. At SmartCSM we help make life easier for your maintenance and electrical crew, by digitizing your paper asbuilds for lighting and electricity to an online platform. It makes it easier for you crew to find a blown circuit or an electrical shortage that may happen. Major, Lindsey, & Africa
Nov 2015 to Sept 2017
Administrative Assistant
Prepares source data for computer entry by compiling and sorting information, establishing entry priorities. Enter customer and account data by inputting alphabetic and numeric information on keyboard and optical scanner according to screen format. Maintains data entry requirements by following data program techniques and procedures. Contributes to team effort by accomplishing related results as needed. Maintains customer confidence and protects operations by keeping information confidential.
Chevron Refinery
Jan 2015 to Oct 2015
Accounting, Financial Technology Mgmt
Responsible for Compiling and posting employee payroll data and manages hours clocked. Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Check exempt and non-exempt statuses of employees. Perform calculations from worksheets and work tickets, Check electronic data for errors. Compile employee time, production, and payroll data from time sheets and other records. Manage input of bonuses and commission. Ensure timecards have proper signatures upon submission. Utilize payroll software, phones, customer service, data entry, word and excel, maximo, track, gil auditing.
Pottery Barn Kids
October 2010 to May 2014
Customer Service Rep/Clientele Manager.
Pottery Barn for Kids is a leading retailer of children’s and nursery furniture. Performed a wide range of administrative and general support duties of a highly responsible and confidential nature, collects and assembles and summarizes statistics and information from identified sources as directed. Routes and answers routine response not requiring supervisor attention, and assist with two contracted warehouses for client deliveries.
Tel-Us Call Center
March 2009 to September 2011
Ca, Customer Service Rep / Call Center.
Tel-Us call center is one of the leading call centers in Southern California. Answer incoming calls in a prompt, professional manner. Handle a high volume of calls and perform accurate data entry, average amount of calls on a daily business day is about 300 to 400 calls per operator. Calls ranged anywhere from doctor’s to lawyers, to order entry calls for specific brands on the internet. Entrusted to manage office in the supervisor's absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls to appropriate personnel. Tel-Com Communication Center
September 2006 to February 2009
Customer Service Rep / Call Center.
Tel-Com was one of the leading call centers in Southern California until it closed down. Answer incoming calls in a prompt, professional manner. Handle a high volume of calls and perform accurate data entry. On an average we ranged from 800 to 900 calls per day per call center operator. Calls ranged anywhere from doctor’s to lawyers, to order entry calls for specific brands on the internet. Entrusted to manage office in the supervisor's absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls to appropriate personnel. Skills: phones, customer service, data entry, word and excel. Education:
06/1989 Roosevelt High School US-Ca-Los Angeles
06/1992 East Los Angeles Occupational Center US-Ca-Los Angeles 06/2000 Certified ISO9000 Customer Service Rep.
09/2006 Certified Eve System
03/2009 Certified Star-Tel System & DLS.
01/2015 Certified Maximo Production Log
01/2015 Certified Track Audit Log
01/2015 Certified GIL Audit Tools
11/2015 VM Software
11/2015 MaxHire Production Log
02/2016 Sales Force/Connected Log
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