GANESH KAILAS BHAMARE

Address: - B** Abhikunj, gangarde E-mail ID: adkpgp@r.postjobfree.com

Nagar, Lane no 3, Katepuram chouk

Pimple Gurav Pune-411061. Mobile No: +91-957*******

OBJECTIVES:

Looking forward to pursue a challenging career in an organization and work in a challenging and motivating environment where I can make the best use of my talent, dedication & commitment towards the growth of that organization.

EXPERIENCE:

Organization: - Infosys BPM ltd.

Location :- Pune

Domains:- CISCO S&F Order Management

Period: - From August 2017 to till date.

Designation {Role}:- Sr. Process executive ( Auditor)

Environment Tools: ORACLE R12, Pega tool, sales force CRM, CCW, Connect dot, deal management.

Working on Order Booking in oracle, Order modification, Logistic & Return, Post invoice disputes.

Working on PO, quote 2 cash model knowledge about the Lean projects, six sigma.

Working on incident coordination with the internal sales team, Logistic team, End-user, the customer and third parties

Provide the feedback on the basis of errors, performance review meeting.

Good knowledge of MS-EXCEL reports and dashboard.

Maintaining the Weekly dashboard and compliance report and shared with Ops Team, Process owner.

Maintaining the Quality Meraki end to end process with the 3-sub departments such as Order & Booking, Order Modification and Logistic & Return.

Review and validate the TCSAT (NSS) negative score. Working on Escalation cases and providing problem code as per requester understanding.

To handle and help the team with process queries to resolve the issue and audit closed cases for better improvement.

Provide end to end support as per customer request through chat and email and phones.

Process Wise:

Working from order creation to managing End to end process including changes, Logistic and returns.

Working on SFDC CRM and Oracle R12 tool for Sales order booking.

Working with stakeholder, End-user, Business partners to ensure on-time delivery of service.

Making interface with Business partners, Global customers at various levels to address Requests, Queries, Guidance and SLA performance.

Ensure correctness of the invoice processing once the order is booked.

Perform correction of pricing and discount as per PO copy.

Ensuring the highest standard of customer satisfaction and quality service

Organization:- WNS Global Services Pvt. Ltd.

Location :- Nashik / Pune (Both Locations)

Domains:- Banking and Finance

Period:- From June 2012 to July 2017

Designation {Role}:- Sr. Associate operation

Current job includes in the following areas:

Operating Systems: Windows 8

Applications: Application Process system (APS), Omni flow, mail servers outlook etc.

Creating files, modifying data, as per client requirement.

Also using MS word, excels, ppt, database dashboards maintaining all records and send through servers or emails.

Apart from this work support in operation team like Volume allocation, manage team, maintaining database, Data reports

Managing and handling relationship with the major corporate clients & ensuring MIS reporting handling on boarding calls for enhancing the service delivery etc.

KEY ACHIEVEMENTS:

I have been rewarded in Infosys I Star Award, Extra miler Award, Spot Award for stellar performance and critical contribution in achieving organizational goals.

Started as Trainee Associate in June 2012, progressed as “Associate” in July 2014 and now promoted as “Sr Associate” in Jan 2015.

I have been rewarded “Rising Star Award” for 3 Times a stellar performance and critical contribution in achieving organizational goals.

I have been rewarded as a Winner for 2 Times in WNS sports Events in 2014, 2015.

EDUCATION QUALIFICATION:

BA {Bachelor of Arts} in English from Pune University

HSC from Nashik Board

SSC from Nashik Board

TRANING & CERTIFAICATION:

Red-Hat Certified Technician (RHCT).

Red-Hat Certified Engineer RHCE).

Diploma in Computer Hardware & Networking in JCHNPP Institute with First class – Nashik.

English & Marathi Typing 30-40 WPM.

SOFTWARE EXPERTISE

MS-OFFICE Applications {MS-Word, MS-Excel, MS-Power Point, Outlook 2003/2007/2010}.

PERSONAL MEMORANDA:

Name : Ganesh K. Bhamare

Father Name : Mr. Kailas T. Bhamare

Passport no : P4833386

Expiry : 30/08/2026

Birth date : 9th November 1989

Marital Status : Married.

Languages : English, Hindi, Marathi.

Permanent Add : A/p Sompur Ta Satana Dist Nashik. 423303.

HOBBIES & INTERESTS:

Swimming, Cycling, Travelling and Newspaper reading.

I hereby proclaim that, information mentioned above is true to the best of my knowledge.

SD/-

Ganesh K. Bhamare

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