Customer Service Leader

Daisy B. Sanchez 630-***-****

**** ******* ***** **., ******** Heights, IL 60139 *************@*****.***

OBJECTIVE

A highly organized and hard-working individual looking for a responsible position to gain practical experience in Criminal Justice.

EDUCATION

LEWIS UNIVERSTIY, Romeoville, IL December 2020

Bachelor of Arts Major: Criminal Justice

EXPERIENCE

CVS Pharmacy, Glendale Heights, Il August 2017-Nov 2019

Pharmacy Technician

•Responded to telephone inquiries by providing quality service to patients.

•Properly filled and dispensed an average of 500 to 800 prescriptions per day.

•Interacted with patients daily, building strong customer base through providing personalized guidance, resolving issues, following up with doctors, and hospitals.

•Performed daily department tasks including stocking, transferring merchandise, inventory control, and processing transactions.

•Greeted each customer, assisted with their questions and issues on the phone and in person both in and out of the pharmacy areas, obtaining information for new prescriptions, maintaining customer/patient confidentiality

Target, Glendale Heights, Il October 2014-July 2017

Team Leader

•Implemented training programs

•Over saw 40 employees in my department

•Ensured guest satisfaction

•Built/maintained strong client relationships to ensure future business and maximum productivity

•Maintained positive and welcoming attitude and made brand experience consistent for customer

HONORS AND CERTIFICATIONS

•Dean’s List, Lewis University

•Certified Pharmacy Technician

COMPUTER/ SKILLS

• Proficient in Microsoft Word, Power Point, and Excel •Bilingual

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