Relevant Skills & Qualification

•Bilingual: Fluent in English and French communication, both written and oral

•Result-focused and dedicated professional: 7 years in Quality Control in automotive industry, 5 years in Supply and Chemicals Management for automotive (9 plants), 3 years in Supply as QA Manager for Aerospace

•Master’s degree in Mechanical Engineering from Sherbrook University, Quebec, CA

•Lean processes with plants, pricing, inventory, budget, risk assessment and KPI’s, Chemicals Sourcing

•Experienced in Optimizing Processes, Reducing Scrap, Saving Costs and Project Cost Estimate, KPI, EPA Reg.

•Implementing systems and program, QS9000 / TS16949, ISO 9000, ISO 14001, PPAP, WHMIS-OSHA.

•Project Management: Scheduling, work with Suppliers, Contractors, pricing, Reduce Emissions and waste

•Excellent Computer Skills: Work with Excel, word, PowerPoint, ERP, outlook and SharePoint

Professional Experience

TransUnion 09/2019 – 01/2020 Agent

Worked on issues related on Identity Fraud at Capital one: Helping clients to get Registered to get protection.

Help customers to get protection: double Identification, and explain to how get their credit monitored

Look if clients have been subject of a fraud, put alert for credit demand using their names or ID

Whirlpool Canada in Mississauga 08/2019- 09/2019 Advisor

Worked with Appliances stores in supply: Helping on stock availability of the appliances, spare parts

Worked with clients on issues related to their appliances, guides on warranty term, collect payments

Maintenance, request for parts orders, provide guides on different types of appliances

Customer Service Agent 2018-2019 at Concentrix at:

1)Nissan Canada 01/2019-07/2019

Bilingual - Help customers on cases related warranty, recalls, Ownership, etc.

Answer all different concerns and give guidance for French and English Consumers

2)iOS Advisor at Apple 11/2018-12/2018

Use MAC applications – help bilingual users in French

Help customers to navigate iOS, Troubleshoot iOS issues, double Identification

Regulations / Compliance Analyst 05/2014 –06/2018

CANADIAN TIRE CORP.

•Interacted with suppliers in US and China on EPA emissions: Husqvarna, MTD, Briggs and others in Regulations and Compliance, I worked on analysing if Bilingual document were complaints, labelling, SDS

•Worked on Environment, Health and Safety - Reviewed New Products Introduction, made monthly analyses ensuring chemicals products and transported dangerous goods requirements are compliant using SAP

•Pre-emptively looked for upcoming regulations in Canada, US and European Union and worked mitigating their impact and made sure they had a positive outcome on the company

•Ensured clients had required documents: SDS, updated the storages and transported codes of the products. Hazardous Products act, TDG, DOT, IMDG, CFR49, GHS, WHMIS/OSHA, Regulations, Health and Safety

•Worked with agencies: UL, BV (Bureau Veritas), EC (Environment Canada), Health Canada, OQLF (Quebec Labelling Office for French), worked with suppliers on EPA III certificates compliance

•Monthly review of NPI (New product Introduction), to ensure the new products had proper Health and Safety Documentation, and updated the old document

•Interacted with Government officials and suppliers for bilingual and environment compliance

•Communication Skills, used SAP, Outlook, Excel, Presentations skills, PowerPoint

•Training on GHS, TDG, DOT, Marine Transport, weekly report and presentation

Site Operations Manager-Buyer 05/2013 –03/2014

QUAKER CHEMICALS at Chrysler Plant, Aluminum Casting Plant - Etobicoke

Oversaw KPI (monthly spent, chemicals consumption vs production, spills, leaks, and scrap, monthly report)

Daily morning production/safety meetings, reporting of costs and contractual targets, collaborated with Engineers and other employees in the plant to improve processes, reduce waste, Purchasing, Planning, ISO

Weekly audit, inventory, Monthly reports, and presentations to the headquarter, budget

Analyzed plant requirements and contributed to the planning and implementation of programs, work with suppliers, reviewed prices, worked on production schedule, Chemicals Sourcing, in house ERP. WHMIS-OSHA

Developed cost-savings projects, reducing consumption of hydraulic and die cast oils, Wastewater Recycle

NPI: Found alternative suppliers, alternative oils, lubes used in casting processes, alternative NDT product

Negotiated prices and found alternative materials to improve the processes and the cost

Monitor inventory and schedule deliveries, lead-time for supply, price negotiation, purchasing, audit

Completed Inventory and Audit consumption of raw materials, optimized the stock to reduce costs,

Technical Projects Manager (Contract-Seasonal) 05/2012 – 04/2013

MARINE CLEAN LTD

•Worked on Algoma Vessels preparing Maintenance in oil leaking in the tunnel; supervised operations, dealt with the team’s client on the vessels and the contractors, ensured projects completed on time

•Researched projects, supplying caustic soda for new vessels systems, performing market search, cost, and risk analysis, reduce emissions. Provided training for vessel employees for Health & Safety on Marine Vessels

•Work with clients and Contractors- Schedule meetings and update on issues, Risks estimate, WHIMS

•Projects Coordinate, scheduled and lead teams to meet the contract requirements and deadlines

•Prepare teams to start new projects and training, inspections, and reports on different steps

QA / QC Manager - Chemicals Supply Operations Management Program 03/2009 – 03/2012

HAAS Group, Pratt & Whitney Canada - Montreal

Oversaw inspection operations, ensured the products met standards, supervised receiving, packaging, and shipping of chemicals, AS9100 application, AS9100, Planning, weekly and monthly inventory

Started the site: New operations, Office, equipment and contractors, Worked with Suppliers, WHMIS

Coordinate Quality systems, Internal Weekly and monthly Audits, material testing, in house ERP

Over see the testing and recertification of the products, Compliance, Sourcing, WHMIS

Technical Supervisor and Program Manager in Chemicals Supply-Purchasing 12/2004 – 02/2009

HAAS Group- Dana Canada – Quebec and Ontario – 9 plants

Worked in plating and tooling plants in Ontario and Quebec as Chemicals Operations Manager, participated in the launch of the program, finding alternative raw materials sourcing, waste coolant, and oil recycling, Cost saving, processes improvement, lead team to control the material, worked on production schedule

NPI: Worked and launched a new powder coating process to improve production, Health and Safety, WHMIS

Participated on project preparation and audit the contractors to achieve the installations

Travel in different eight plants in Ontario and Quebec on weekly basis, worked with QS9000 / TS16949, ISO 9000, ISO 14001, PPAP. Purchasing, Planning, in house ERP, Work on projects to reduce Waste

Communicated with vendors, contractors and engineering firms, travelled to Quebec and US

Education & Professional Development

Master of Science, Mechanical Engineering, Major, Thermo-Fluids

Sherbrooke University, Sherbrooke, Quebec, CA

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