Assistant Service Representative

KALPITA KARKARE

c/o Dilip Karkare, **B-*/*, Brindavan, Thane (west) 400601

Mobile: 976-***-****; Email: *********@*****.***

CURRICULUM-VITAE

SUMMARY

Commerce Graduate with Diploma in Human Resources, B2 Certificate in German Language and valuable

Experience in Customer Service, Human Resources and German Training. Keen Learner and self - motivated.

OBJECTIVE

To apply acquired knowledge, skills and experience, keep learning and be productive.

WORK EXPERIENCE

04/2017 – Present Partner Teacher, Young Max Club Sessions & Kinderuni sessions organized

by Goethe Institute (08/2020 onwards)

Planning and conducting online German language and culture sessions for Goethe Institute Young Max club members.

Planning and conducting teaser sessions for online learning platform launched by Goethe Institute

German Teacher & Facilitator, Kendriya Vidyalaya, Bhandup (CBSE)

Planning & conducting German sessions for classes VI - X

Guiding & Escorting students for inter-school German language camps/ events/competitions in Goethe Institute, Mumbai

Awarded Scholarship Grant by Goethe Institute - 4-week language course in Göttingen, Germany, June 2019

08/2016 – 03/2017 German Trainer at Cambridge Institute of Foreign Languages, Mumbai

Planning and conducting sessions for A1 Beginner Level Course & Exam

Successfully conducted 3 batches (12 students) 2 students were accepted in German Universities

07/2010 – 01/2016 BNP Paribas Group, Mumbai

Senior Associate, BNP Paribas India Solutions Pvt. Ltd (09/2013 onwards)

Migration and Management of HR processes from Singapore, Hong Kong & Asia – Pacific Region HR.

Preparation & Maintenance of Standard Operating Procedures

Selected for the onsite training in Singapore

Created effective backups for various processes

Prepared standard responses document to improve TAT.

Contract Employee with BNP Paribas Bank (till 08/2013)

Development and Maintenance of HR Database

Management of Mandatory Leave Compliance

Management of Leave and Attendance & Shift allowance for PAN India employees: Induction of new employees, forwarding Leave data to Payroll

Administration of Union Staff loans

Set up Regional HR Helpdesk in collaboration with Regional HR Team

Reduced Employee Complaints about erroneous absence notifications

10/2006 – 01/2010 BNP Paribas Bank, Mumbai

HR Officer (04/2008 onwards)

Employee Database for Reporting & Budgeting requirements, Periodical Reports & Analysis

HR Database - Development, Maintenance & Training

Administration of Retirement Benefits

Employee Letters, Administration of Annual Professional Code of Conduct Declarations & Quarterly Investment Disclosures

Performance Management cycle – Confirmation, Midyear and annual promotions

Contract Trainee (till 03/2008)

HR Database - Development and Maintenance

Administration Support of Retirement Benefits, Performance Management Cycle & Reporting activities

02/2005 – 08/2005 Front Desk Coordinator at TechKnowledge High End Solutions, Mumbai

Recruitment & General Administration activities

Logistics for Trainings

12/2002 – 09/2004 Specialist Collections Officer at HSBC, Mumbai

Account Management of delinquent credit card customers

Headed inbound desk – Managed incoming customer calls & correspondence

Achieved highest service level (87.7%), Least call abandon rate (4%)

Handled highest number of inbound calls in a single day (120)

Detected multiple fraudulent applications

Conducted User Accessibility Test (UAT) on automatic dialer system, implemented it and trained team members

06/2001- 09/2002 Trac mail India Pvt. Ltd, Navi Mumbai

Credit Analyst - American Express

Account Management of delinquent credit card customers

Received Cash Reward for maximum amount collected by new joiner

Customer Service Representative - American Online

Sale, Promotion & Customer Service of AOL merchandise

04/ 1999 – 09/1999 Accounts Assistant at Godse & Associates, Thane

Maintaining Financial accounts, assisting filing of tax returns

EDUCATION & CERTIFICATIONS

Mar 2017

Deutsch Level B2

Ausreichend (Satisfactory)

Max Mueller Bhavan, Thane

May 2006

Diploma in HR Management

A+ Grade

Welingkar Institute of Mgmt., Mumbai

Apr 2000

Bachelor of Commerce

First Division

Mulund Commerce College, Mumbai

PERSONAL

Date of Birth 8th December 1978

Marital Status Married, 1 daughter

Languages English, Hindi, Marathi & German

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