Sales Manager

Martin Ryan

**** ******** ***, ***** *****, La. *0808

Cell: 415-***-****

Email: *************@***.***

A proven multi-unit leader, achievement oriented, self-motivated, resourceful problem solver with over twenty years experience. Including manpower planning, bench and staff development. Strong hands on supervision skills, motivator, mentor & coach. Budget planning and development, cost controls, product marketing, with fresh ideas and innovations. Independently identifies need for process or system improvement, takes control and initiates appropriate action. A motivational, high energy leader and team member, who makes effective decisions under pressure, uses tact and diplomacy in negotiating to achieve consensus, increase sales & traffic while exceeding guest satisfaction.

Core Competencies

* Problem Solving * Teambuilding * Performance Management

* Communication * Motivational * Inventory Controls

* Financial Analysis * Strategic Planning * Guest Satisfaction

* P&L Management * Staffing * Talent Management & Development

Highlights of Strengths and Experience

Extensive education, and ability with all facets of food, beverage, and retail management. Including accounting, long and short-term planning, daily operations, and sales growth.

Develop strategic & operational plans for the team while managing execution with measured results.

Implement goals by setting short and-long term objectives, scheduling, sequencing of activities, establishing effectiveness, efficiency standards and guidelines.

Plan, identify, communicate & delegate key responsibilities.

Comprehensive budget experience with responsibilities for budget planning and analysis in excess of 28 million annually.

Coaching & development for superior performance of management teams and staff in excess of 900 people, including recruiting, hiring, firing, training and retention.

Ability to rapidly assess, coordinate and initiate effective responses to sudden changes in business climate.

Motivating & guiding General managers & store management to take action & achieve goals.

Long and short-term forecasting and strategic development.

Oversee district wide operations, and execute company, regional & district initiatives.

Expert with financial performance reports, including budgets, P&L Statements, food & labor costs, hiring/firing, training, marketing, POS knowledge & employee development.

Active with managers to plan and initiate promotions to ensure maximum sales & profit growth.

PROFESSIONAL EXPERIENCE

10/2018 Present MR Consulting Pearl River, LA

Consultant

Work with clients on management tracking assistance for reviewing server performance targets, i.e. Server greeting time, wait time, food order process time and seating rotation to improve guest experience.

Provide store Audits as mystery shopper evaluating FOH operations then after introducing myself evaluated BOH food safety compliance and kitchen operational efficiencies.

Assist potential franchise investors on due diligence of acquisitions and investing in store purchase.

12/2013 – 10/2018 Applebee’s Louisiana

Area Director (Big River Restaurants)

Annual Sales: $14 Million (6 locations)

Increased sales over 7% or $600,000 by spearheading new local delivery service

Rolled out “Dine to Donate” program in which 20% of the sales from the ticket would go back to them or charity, internal promotions to increase average check, guerilla marketing, store promotions and corporate partnerships

Reduced Labor by 1.9% or $110k YTD by continuous monitoring for the stores schedule reduce time pay and cross training among the team

Reduced operating expenses by .7% or $45,000 by looking at turn over and staffing levels, hiring the right people, ensuring adequate training for each employee to do their job

Increased Profits 1.89% or $211,500

Significant improvement in guest delight scores, measured through receipt survey program (Knapp Track)

04/2004 – 10/2013 Cracker Barrel Louisiana & Mississippi

District Manager

Annual Sales: $28 Million (7 locations)

Hired in as a Fast Track GM for Gonzales, LA location, promoted to District Manager in 2007

Two-time GM of the Year Across the Company (2005 and 2007) based on significant increase in profitability

Increased Annual Sales 4% by driving internal efficiencies, looking at peak hours to increase table turns, in and out faster, ensuring customer delight, better quality food and service, guest delight (guest delight scores) based on receipt to go to website and rate the company, by promoting “to go” services

Lowered labor costs $418,000 by reducing turn over by 25%, (training and mentoring) through continuous monitoring of the stores’ schedules, reducing overtime pay and initiate cross training of team.

Reduced Food Costs by reduction, portion controls, following recipes, reducing inventory.

Improved poor performing District to the Top 20 in the company.

03/2000 – 03/2004 Jillian’s San Francisco, CA

General Manager

Annual Sales: $5 Million

Significantly increased sales through customer retention marketing and promotions, internal promotions to increase average check, guerilla marketing / promotions to drive new customers, corporate partnerships, ensured store was always fully staffed with high caliber talent to ensure customer satisfaction.

Reduced Labor by reducing turn over (training and mentoring) through continuous monitoring of the stores’ schedules, significantly reducing overtime pay and cross training amongst the team.

Reduced Food Costs through waste reduction tactics, portion control, following recipes to the” T” and ran a very tight inventory and ordering process.

12/1990 – 03/2000 T.G.I. Friday’s Ca, Ks, Mo, Tx, La, England

Regional Manager (Main Street & Main, LLC)

Annual Sales: $20 Million (8 locations)

Started as a Bartender in England, promoted to all Manager posts within the restaurant, promoted to AGM, promoted to GM, promoted to RM

Managed the following areas: California, Kansas, Missouri, Texas, Louisiana, and London England

EDUCATION

B.S. Business Administration/Marketing - San Francisco State University

University of London Fall semester in Business Administration

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