Manager Assistant
Resume:
Experience Personal Info
Skills
Certificates
Raja Tanwar
Assistant Manager, Operations
Dedicated operations manager and effective team leader with 17+ years of experience in process handling and proven track record of streamlining operations and increasing productivity. Assertive, flexible and enthusiastic with extensive knowledge of process optimization and unsurpassed work ethic.
Dec-2017
Dec-2020
Mar-2010
Dec-2017
Apr-2007
Feb-2010
Oct-2005
Apr-2007
Oct-2003
Oct-2005
Assistant Manager, Operations
Bain XL Services Pvt. Ltd, Gurugram, India
Handled top assistant manager duties for team of 24 executives in fast- paced MNC including training and customer services.
Steered daily operations of Travel (Ticketing/Reissue/Refund) and Invoicing
Restructured process of missed invoices and sharing with client.
Established procedures and checklists reducing errors by 62%.
Streamlined training, hiring and onboarding process reducing operational expenses by 30%.
Managed quality assurance programs including internal audits and CSAT.
Implemented (PCI-DSS) standards in conformity to CC Data Security.
Negotiated agreements with B2B business partners and employees. Conducted orientation and skill development training sessions. Subject Matter Expert (SME), Quality & Finance
EXL Services Pvt. Ltd, Gurugram, India
Worked as SME across various domains including Process Handling, Quality, Finance and Reservations' Management for 7+ years.
Piloted successful migration of Vendor Screening and Sanctioning Process. Payment processed to vendors post clearance.
Cost optimization in Accounts Payable & Receivable processes India.
Prepared dashboard for monthly process evaluation and performed transaction audits fostering growth and operational efficiency.
Redesigned accounting process and administered ledger entries and reconciliation as per industry norms.
Maximized reservations generating top sales figures in Q2, 2010. Reservation Executive
American Express India Pvt. Ltd, Gurugram, India
Consolidated bookings leading to highest productivity in first qtr of 2008.
Ensured robust customer services throughout work period and merited for consistent quality assurance.
Reservation Agent
Interglobe Tech Pvt. Ltd, Gurugram, India
Aligned firm's flight reservation procedures in coordination with KLM Airlines, Amsterdam.
Achieved 1 Lac flight re-bookings within short span of one year. Reservation Agent
Balmer Lawrie & Co Ltd, Delhi, India
Handled implants of ONGC & Office of the CAG, Govt of India involving reservations & bookings.
*******@*****.***
Phone
Address
B1/803, Tulip Ace, Sector-89,
Gurugram - 122505
Date of birth
1981-09-21
Operational Management
Process Improvement
Team Supervision & Training
Six Sigma Methodologies
Finance & Accounting
Excel Data Analysis
MS Office Proficiency
GDS (Flight Management) -
Amadeus, Sabre & Galileo
Six Sigma Black Belt (SSBB)
Process Improvement Certification
Lean Management
Process Improvement Certification
AML Compliance & Reporting
Anti-Money Laundering Practices
Amadeus Altea Course
Flights Reservation by KLM Airlines
Ticketing & Fare Course
Travel Management Course by IITTM
IATA / UFTAA Foundation
Travel, Tourism Course by Travel Guru
Languages
Bachelor of Commerce
Delhi University, 1998-2002
PGDBA, Finance Management
Symbiosis Centre for Distance Learning, 2006-2008
Appreciation Certificate, Process Improvement - 2018 Achiever Award & Certificate of Recognition - 2016 Star Performer (Accts Management) - 2015
Extra Miler Award (Accts Management) - 2014
Employee of the Year - 2013, EXL Services Pvt. Ltd Customer Appreciation & Extra Miler Award - 2013
Customer Appreciation & Star Performer Award - 2012 Employee of the Year - 2011, EXL Services Pvt. Ltd Star Performer Award (Process & Quality) - 2008
Certificate of Achievement (On Job Training) - 2007 Certificate of Appreciation & Achievement – 2007
Travelling, Swimming,
Listening to Music
English, Hindi
Education Hobby
Awards
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