Customer Training, instructional design, etc.

DAN E. CRAWFORD

Ridley Park, PA 484-***-**** *************@*******.***

https://www.linkedin.com/in/dan-crawford-b5689485

LEARNING & DEVELOPMENT PROFESSIONAL

Training Development & Implementation – Client Needs Analysis – Process Streamlining

Committed, customer-focused Learning & Development Professional who creates learning modules that both streamline existing organizational processes and improve the bottom line. Brings a keen ability to execute projects and manage change by delivering engaging and meaningful training experiences, both virtually and in person. Through focused needs analysis, designs training that helps people to work smarter rather than harder. Combines analysis, communication, and relationship building expertise to guide training solution development. Recognized consistently for unbiased, calm management approach that optimizes space for critical thinking and problem solving.

Project Management Problem Solving & Analysis Instructional Design Business Relationship Development

Conflict Resolution Customer Service Management Corporate Training Communication

SPECIAL PROJECTS, WAWA

Process Improvement: Retooled existing training systems for tobacco education, nonverbal communication, and delivery protocol.

Corporate Training Development: Redeveloped and expanded training for new scheduling / Human Resources application.

Problem Solving: Created a proposal emphasizing small group communication to improve staff morale and efficiency.

Staff Training: Facilitated on-site training for new employee.

Project Management: Oversaw customer survey analysis for Voice of the Customer Program to increase responses and drive KPI achievement by raising / maintaining percentages in underperforming categories.

PROFESSIONAL EXPERIENCE

Wawa, Folsom, PA Jun 2014-Present

Customer Service Associate

Provided key store services, including cashier, customer service management, and merchandise coding / categorization.

EDUCATION, AWARDS, & TECHNICAL SKILLS

Graduate Certificate, In Progress, E-Learning Design and Technology, 3.9 GPA, Wilmington University,

New Castle, DE, Anticipated Certificate Achievement: Dec 2020

Bachelor of Science (BS), Professional Studies, Sociology, Education Concentrations, magna cum laude,

West Chester University, West Chester, PA

Wawa Six Core Value Awards: Values People (7x) Delights Customers (2x) Embrace Change Passion for Winning

Adobe Captivate G-Suite Microsoft Office Suite

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