Customer Service Representative
Resume:
LINDA TOSTA
*****.*****@*****.***
Summary
Self-motivated and dependable while high performance with minimal supervision.
Demonstrated the ability to complete tasks accurately despite interruptions and completing demands.
Skills
Computer profidient
Excellent communication
Client-focused
Quick learner
Positive learning process
Microsoft office
Experience
Germania Insurance
Brenham, TX
09/2015-08/2016
Customer Service Representative
Created new processes and systems for increasing customer service satisfaction.
Completed continuing education and training programs for professional development.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Guaranteed positive customer experiences and resolved all customer complaints.
Exceeded company standards by generating daily successful customer phone calls.
Assisted customers with questions and concerns.
Answered customers questions and addressed problems and complaints over the phone.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail, and fax.
Provided customer service for Germania in inbound and outbound calls.
Assisted customers by answering questions and solving problems.
Managed quality communication, customer support and product representation for each client.
Received inbound calls for customers, providing information regarding information on claims.
Focused on customers needs.
Resolved customer issues quickly to drive retention.
Obtained information to resolve customer inquiries.
Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Performed in-depth research to answer more complex questions. TTAAppraisal
Murietta, CA
10/2017-10/2017
First Point of Contact
Answer phones and take information down for vehicles for adjusters to look at.
Calls vehicle owners to make sure all information is correct that we received and if not get the correct information.
Make sure vehicle is where owners say they are and the damage is correct.
Update files when any information was giving and to make sure everyone that is involved in claim knows and send to them.
Blue Bell Creameries
Brenham, TX
03/2002-06/2014
Packager
Make sure machine was running correctly.
If any messes happened clean them up.
Made sure area was clean around machine.
Made sure product was good- cartons, pints,cones, and cups were filled correctly and bars were the correct size.
When it was your turn to wash up you would have to wash a machine up and make sure it was done correctly. They were washed everyday after use.
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