Data Support

David Waksman

*** ******* **** *******, ***. ***N, Chestnut Hill MA 02467

Mobile: 781-***-****

**********@*****.***

Summary of qualifications

Seasoned IT professional who accomplished successful software development engagements in the areas of mission critical applications supporting call center, logistics, distribution, and purchasing. Knowledge and experience in the business aspects of call center operations, and logistics/distribution/purchasing processes.

Examples:

Analyzed, designed, developed, integrated, and supported mission critical call center and logistics web applications front end, and distribution back-end.

Designed and developed business intelligence data warehouse tools and processes to support the business data analysis requirements.

Experience

Zensar Technologies Inc. November 2000 – present

Call Center/Logistics SME, Software Support Specialist

SDLC activities for enterprise mission critical logistics/call center systems with web based portals / front end, middle tier web services / API, and a SQL Server distribution data warehouse in support of a global supply chain / order / logistics / inventory management integrating with 3rd. party manufacturing vendors.

Certifications and Training

MCDBA, Microsoft DBA program, MS SQL Server.

Computer science diploma (Associate degree) from Sivan college for computer studies (Israel).

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