Office Assistant Customer

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DEVANAND S. AMIN

: Cell – 992*******/965-***-****/28927610

Email: ************@*******.***/********.**********@*****.*** Objective

To achieve highest position as well as success in every walk of life. To be determined & devoted towards my work and providing my best knowledge in the areas of Finance & Accounts to the organization.

Career Summary

Finance & Accounts: 20 years of Experience and Expertise. o In maintaining the books of accounts and right upto the finalization of company accounts o Also have experience in preparing MIS reports for the Management of the organization.

Customer Services: 12 years of Experience in a BPO Industry o I have a good experience of dealing with customer over the phone for the various services o and information given to the them.

o I also have a keen understanding of customers needs and requirement, so that I can give them the best customer service to their satisfaction over the phone. o Over the period of 10 years I have dealt with US and Uk customers and have a rich experience of their understanding and needs for the service.

Key Skills

Ability to obtain requisite information on various topics and summarize results

Ability to learn fast and adapt fast to new technology

Ability to empathize and establish instant rapport

I also have the ability and quickness to calculate and I am good with the numbers

I also have the ability of solving problems and finding suitable solutions to it. Organization Details

Working Experience: At present Working Mantapa Productions Mahalaxmi (west) Mumbai Designation: Senior Accountant

Keeping Books of Accounts on Tally ERP 9.4 version, petty cash Payments, Maintaining all Purchase and Sales records, Filing of office documents and Maintaing various Tax Return Files,like TDS, GST and ITR, Preparation of MIS Reports,

07/2018 – 03/2019 MVM Educational Campus. Andheri (west) Mumbai Designation: Senior Accountant

Keeping Books of Accounts on Tally ERP 9.4 version, petty cash Payments, Maintaining all Purchase and Sales records, Filing of office documents and Maintaing various Tax Return Files, Preparation of MIS Reports,

01/2016 – 05/2018 J P Morgan Chase India PVT Ltd Malad (west) Mumbai Designation: Specialist II

Job Profile: Scrunity of Customer’s Bank Accounts, Profile and Image Comparision of Cheques deposited by the customer before passing the cheque to be credited to the customer’s account. 2

12/ 2014 – 06/2015 Euphoria Healthcare PVT LTD. Andheri (west ) Mumbai Designation: Senior Accountant – Accounts & Finance Job Profile: Keeping Books of Accounts on Tally ERP 9.4 version, petty cash Payments, Maintaining all Purchase and Sales records, Filing of office documents and Maintaing various Tax Return Files, Preparation of MIS Reports, Stock Management Reports etc. 03/2014 - 11/2014 WNS Global Services Vikhroli – (West) Mumbai Designation: Senior Associate Customer Service

Job Profile: (Customer Service to Uk customers over the phone) 12/2012 - 10/2013 Sitel India Limited Andheri – (East) Mumbai Designation: Customer Service Professional

Job Profile: (Technical & Sales Process / Broadband Services) Technical troubleshooting over the phone

09/2008 - 10/2012 Serco Global Services Ltd Malad, Mumbai Designation: Senior Customer Service Advisor

Job Profile: (Credit card and Back office Process for Fraud Dept) Customer service over the telephone for a Credit card process. 06/2005- 08/2008 Firstsource Solutions Pvt. Ltd. Malad, Mumbai Designation: Senior Customer Service Advisor

Job Profile: (Non-Technical/Banking & Credit card Process) Customer service for a Phone Banking & Credit card process. 10/2004 – 05/2005 Sutherland Global Services Pvt. Ltd. Malad, Mumbai Designation: Junior Helpdesk Engineer (Technical)

Job Profile: HP and Dell Computers (Technical Process) Technical Troubleshooting of Computer

Hardware & Software issues over the phone.

02/2000 - 09/2004 Mega Promotion Concept Andheri, Mumbai Designation: Senior Accountant

Job Profile: Maintaining Books of Accounts and finalisation of accounts And filing of Company’s Annual Income Tax Returns. 11/1991 to 01/2000 Elbee Services Ltd. Andheri, Mumbai Designation: Accounts Executive

Job Profile: Maintaining Books of Accounts and finalisation of accounts And filing of Company’s Annual Income Tax Returns. 11/1989 to 09/1991 A.M.Bhatkal & Associates Santa Cruz, Mumbai Designation: Accounts Assistant

Job Profile: Maintaining Books of Accounts and also Auditing the Books of Accounts for the other companies.

06/1988 to 03/1989 TELCO Worli, Mumbai

Designation: Office Assistant

Job Profile: Maintaining all the office Filing Records and assisting Records Maintenance Dept.

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ACADEMIC CREDENTIALS

Graduate in Commerce from Mumbai University in the Oct, 1992

Passed HSC from the Mumbai Board in the year Mar, 1986

Passed SSC from the Pune Board in the year Mar, 1984

Proficiency in Computers : Proficiency in Windows 10, MS Office, like Word, Excel & Powerpoint. Accounting software Tally ERP 9.4 version

System knowledge : Working experience in ERP packages for accounts.

I also done my Diploma in Computer Management in the year Nov, 2000. I have successfully completed my Advance Excel Certification from Manipal Global Education Pvt Ltd. in 2014. TRAINING ATTENDED

Effective communication and Personality development. PERSONAL DETAILS

Date of Birth : 05th March, 1966.

Languages known : English, Hindi, Marathi, Kannada Marital Status : Married

Hobby : Reading Books and listening to Music

Address : B/107, Kamalakar Bhuvan C H S Ltd.,

D. N. Mhatre Road, Sainath Nagar

Borivali – (west),

Mumbai – 400 103,

Maharashtra, India.

SALARY DRAWN : Rs. 25,000/- P. M.

SALARY EXPECTED : AS PER EXPERIENCE (NEGOTIABLE)

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