Customer Service Agent

Emmanuel Nwufo

Riverdale, GA

*.*****@***.*** 404-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Supervisor

Days Inn Hotel – Airport South Atlanta, GA

May 2017 to 2019

Worked closely with upper management to oversee the operations of the front desk. Resolved guest disputes, coached front desk staff, ensured a level of excellent customer service, maintained working relationships with front desk associates and upheld the company standards of services. Responsible for training all incoming employees as-well as providing ongoing training to current associates.

Front Desk Clerk

Days Inn Hotel - College Park Best Rd, GA

May 2011 to 2017

Consistently achieve record-high customer satisfaction quality, improvement to better assist customers. Install a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Possess the ability to listen and asses customers’ needs and begin the process of rectifying the issue they might have.

Front Desk Agent

Hilton Garden Inn Airport - College Park, GA

May 2016 to March 2017

Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.

Education

Bachelor's in Psychology

Clayton State University - Morrow, GA

August 2014 to May 2017

Associate in Human Services

Atlanta Metropolitan State College - Atlanta, GA

August 2011 to May 2014

Skills

Multitask, Proactive, Team Player, Adaptability, Tenacity, Ability to work on under pressure, Excellent communication including verbal and non-verbal, writing skills, Over 9 years of customer service experience in management, hardworking, reliable, Loyalty, motivated, Expert on BOTH SynX PM software and Opera hotel software

Awards

Honors Role

December 2012

Students recognized for their academic achievement on lists published periodically throughout the school year, known as honour’s roll, varying from school to school, and from enlarged different levels of education.

Dean’s list

November 2016

A list of students recognized for academic achievement during a semester by the dean of the college they attend.

Groups

National Society of Leadership & Success

August 2011 to Present

A national community that dramatically improves student’s ability to successfully attain desired outcomes. The Society guides individuals through the process of identifying and committing to focused and dedicated actions that lead to their personal success. The organization’s objective is to offer continual motivation and support with accountability steps to help students take the necessary actions to achieve their goals.

Psychology Club

September 2011 to Present

To promote the study of human behaviour and enhance intellectual development.

International Student Organization

October 2011 to Present

Composed of international students and interested American students. The ISO provides opportunities for fellowship among students who are far away from their homes, as well as enrichment of the college community through activities which facilitate closer acquaintance with cultures represented by members of the organization.

Additional Information

Over 150 Hours of Internship as an advocate for Atlanta Victim Assistance (AVA) Inc. 2016. Assisting the advocates for the fundamental rights of victims and witnesses of crime with compassion, dignity and respect. We also provide comprehensive services which removes barriers, strengthens victims and their families and fosters a healthy transformation from victim to victor.

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