Technical Writer Service
Resume:
Gary Raymond
West Palm Beach, FL 33405
Summary
Technical Writer with nearly 25 years’ experience in several industries, as well as a background in human factors and web design. I am a highly skilled user of several software packages including Adobe FrameMaker, Adobe Acrobat, Snag-It, Microsoft Word, Microsoft Excel, RoboHelp, Visio, and Dreamweaver. I also have experience using Adobe Illustrator, Adobe Photoshop, SharePoint and Microsoft Access.
Work Experience
Technical Writer II
Document Storage Systems, Inc.
Juno Beach, FL September 2014 to
February 2021
●Wrote and formatted user manuals, installation manuals, and administration manuals for numerous systems within DSS, Inc. These including both Veterans Administration (VA) and vxVistA (commercial) systems.
●Closely interacted with Program Managers and Product Line Managers to ensure that all document deadlines were met.
●Participated actively in Scrum Calls for several systems as part of the Agile Development Process.
●Created interactive Portable Document Format (PDF) versions of all documents and posted them to the DSS, Inc. SharePoint site,
●Created numerous help files using RoboHelp in both Responsive HTML (HTML 5.0) and Microsoft HTML Help – compiled html (.chm) formats.
Technical Writer
Danfoss Turbocor Compressors, Inc.
Tallahassee, FL
August 2008 to August, 2014
●Sole technical writer. I was responsible for all technical manuals, bulletins and spare parts instructions produced by the company. This included a Service Manual, a Programming Manual (OEM and internal versions), an Installation and Operations Manual, a Service Monitoring Tool Manual, and an Applications Guide.
●Closely interacted with service technicians, software engineers, sustaining engineers, manufacturing engineers and the Director of Applications Engineering in the creation of all the documentation including conducting interviews and participating in reviews.
●Created interactive Portable Document Format (PDF) versions of all documents and posted them to the Danfoss Turbocor Compressors, Inc. website at www.turbocor.com.
●Used the conditional text feature of Adobe FrameMaker to produce both an OEM and
internal version of the Programming Guide. This document also contained numerous hypertext links from a variable to its definition.
Technical Writer Liberty Medical Supply Port St. Lucie, FL
December 2001 to August 2008
●Lead technical writer. I created development design specifications and several software manuals using Adobe FrameMaker and Microsoft Word
Contract Technical Writer
Lucent Technologies December 2000 to July 2001
Clearwater, FL
●Wrote and edited user, installation and administration documents using Adobe FrameMaker, Adobe FrameMaker +SGML. Also gained experience using the Documentum content management system.
Senior Information Developer
Vertex Inc. Berwyn, PA
July 1998 to December 2000
●Responsible for all documentation for the company's CommTax product including producing a reference manual and a programming guide using Microsoft Word. Also produced PDFs using Adobe Acrobat.
Technical Writer
AT&T
March 1990 to July 1998
(Entire career spanned from 1984 to 1998)
●Senior Technical Writer from 1993 to 1998 with Bell Laboratories Technical Publications. Created web-based documentation using Dreamweaver and html coding. Also, was responsible for all documentation for the Transport Service Now (TSNOW) product including an online user guide and a User's Guide for Technicians.
●Technical Writer with the Bell Laboratories User Interface Design Department. Produced several manuals including an AT&T Outbound Service Management System (OBSMS) User Guide, an FTS-2000 User Manual, and several others using Adobe FrameMaker and Corel Ventura.
●Began career in the mailroom and reproduction, and then moved on to become a technical librarian before becoming a technical writer in 1990.
Education
●Northeastern University, Bachelor of Arts in Journalism, 1982
●New York University, Internet Technologies Certificate, 1998
References
Available Upon Request
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