Manager Care

Fasilaht Yunusa

Upper Marlboro, Maryland. 202-***-****

**********@*****.***

SUMMARY

Aspiring Healthcare operations manager offering the ability to develop quality improvement initiatives to increase patient satisfaction, lead and collaborate with a cross-functional clinical team and deploy time management abilities to complete projects.

EDUCATION

Masters Business Administration Concentration in Healthcare Services Administration

Strayer University

Bachelor’s in food science technology,

Yaba College of Technology - Lagos, NG

Associate in General Agriculture,

Lagos State Polytechnic, Lagos - NG

PROFESSIONAL EXPERIENCE

DaVita, Landover, MD

Dialysis Patient Care Technician October 2010 – Present

I deliver care for an average of 9 dialysis patients daily by ensuring operating equipment sterilization, responding to emergency scenarios, and meeting patients' needs. Aides renal, end-stage, and acute failure patients by rendering nursing care and administer hemodialysis treatments.

I exceed patients' expectations by understanding and meeting patient's physical and emotional concerns.

I educate patients on health maintenance and care throughout treatment in other to improve and promote their wellbeing.

US Renal Care, District Heights, MD

Dialysis Patient Care Technician January 2010 – February 2021

Provides medical care to 27+ patients weekly with renal failure as directed by the medical staff and nephrologists. Manages patient health maintenance by initiating, and terminating dialysis processes, documenting, and reporting abnormal changes.

Initiated and trained new hire dialysis technicians and nurses as a preceptor using dialysis skillset.

Influenced departmental efficiency and organization by assisting management inadequate staff scheduling the dialysis facility.

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Renal Management Inc Gaithersburg, MD (Doctors Community Hospital, Lanham, MD)

Acute Dialysis Technician (Contract) January 2007 – December 2009

Aided patients in the Acute Dialysis department by performing common care responsibilities directed by the Nephrologist to ensure quality care, treatment, comfort, and safety.

Prepared and operated a hemodialysis machine and primed the dialyzer with saline or heparinized solution to provide dialysis treatment for kidney failure patients.

Partnered with medical staff/nephrologists to deliver nursing care and administer hemodialysis treatments to patients in end-stage, acute, and renal failure.

Renal Management Inc Gaithersburg, MD (Washington Adventist Hospital), Takoma Park, MD

Acute Dialysis Technician (Contract) January 2007 –December 2009

Led within the Acute Dialysis department by rendering exceptional nursing care and administering hemodialysis treatments to patients in renal failure, end-stage, and acute conditions.

Supported medical care for patients with renal failure as directed by the medical staff/nephrologists.

Gambro/DaVita, Columbia, MD

Dialysis Technician April 2005 – December 2006

Cared for dialysis patients by maintaining machines, tracking, and documenting pertinent information, and administering treatments.

Prepared, cleaned, disinfected, and rinsed hemodialysis and dialysis machines following policy and procedures. Obtained pre-and post-treatment weights of patients per protocol. Initiated and terminated dialysis treatments (while monitoring patients) percenter and state regulations.

Maintained and improved expertise by participating in continuing education and in-service offerings in compliance with company policies and procedures.

SKILLS

Health Care Administration

Key Market Trends

Critical Business Decision-Making

Budget Development

Competitive Analysis

Journey Mapping

Customer Insights

Team Leadership

Business Administration

Customer Segmentation

Quality Improvement

Financial Objectives

Microsoft Office- Excel, Word, PowerPoint, and Outlook

Staff Management

Collaboration

Team Leadership

Operational Support

Compliance

Data Analysis

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