Service Representative Sales

HARAMRITPAL SINGH

*** ****** **, ****** ******, NY 11580 347-***-**** *****.*********@*****.***

EDUCATION

City University of New York (CUNY), York College December 2020

Bachelor of Science in Business Administration

Concentration in Human Resources

GPA 3.2

COMPLETED COURSEWORK

Human Resource Management

Labor Relations and Collective Bargaining

Strategic Management

Human Resource Training and Development

Ethics, Governance and Accountability

PROFESSIONAL EXPERIENCE

KO Recruiting Inc.

Ohio, Wickliffe Recruiter (Remote) 4/2020- Present

Interview prospective candidates to assess the capabilities and qualifications

Reviewing applications for employment and contacting applicants who meet the requirements for interview procedure.

Managed interview scheduling for zoom and face to face meetings

Have access to candidates resume and match it with the job description that they applied for

New York, NY New York City TLC Driver 1/2017 - Present

Demonstrate the ability to deal peacefully with unforeseen circumstances or delays

Provide reliable and safe transportation to clients; maintained an overall rating of 4.9+

Utilize updated uber technologies system to successfully drop clients off at their desired locations

Provide passengers with information regarding points of interest and local areas to better facilitate the ride

Created excel spreadsheet to track mileage, maintenance, tolls, and other expense.

Completed over 4,000 successful rides

Dominos 1/2016 - 11/2016

New York, NY Customer Service Representative

Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information

Assisted customers with food selection, queries, and order customization requests

Increased sales over 20% by building customer relations and providing elevated client experience resulting in repeat sales

Monitored and resolved customer concerns by coordinating with senior management and staff

Assisted management in building a projected sales model by analyzing annual trends and innovating local marketing strategies

Walmart 8/2015 - 11/2016

New York, NY Customer Service Representative

Provided technical support to clients on a wide range of products, resolving issues at a 90% rate

Resolved queries in a time-efficient manner by utilizing proper resources

Managed client expectations, processed returns, and exchanges for online orders

Assisted senior management with inventory analysis on a bi-weekly basis

KO Recruiting Inc.

Ohio, Wickliffe Recruiter 3/2020- Present

SKILLS

Computer: PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Outlook

Languages: English, Fluent in Hindi, Punjabi

COMMUNITY LEADERSHIP

Sikh Cultural Society of NY, Queens, NY

1/2016- Present

Volunteer- Sikhism Church in Queens, NY. Involvement consists of being a part of the soup kitchen team. Prepare free meals for the church attendees and maintain the Church in proper order.

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