Assistant Manager

MONIKA BAKSHI

Address: Nil - ** A, Second Floor, Malviya Nagar, New Delhi - 110017

Email: *************@**********.***

Mobile: +919*********

EDUCATION

Bachelor of Arts May 2000

Delhi University

Professional / Technical Qualifications

Diploma in Air-Lines, Tourism and Travel Management with Marketing, Reservation/Ticketing & Hospitality oriented German Language from Bhartiya Vidya Bhawan, New Delhi (1997 - 1998).

Diploma in Advanced Java, Oracle and Visual Basic.

Web Designing from SSI Limited, Delhi (1999 - 2000).

Diploma in Certificate in Computing (CIC) from IGNOU (Jun 2000). WORK EXPERIENCE

Assistant Manager Corporate Ticketing - SKH Global T ravels and Tours Jun 2019 till Sep2020

Worked with Implant in Maruti Suzuki India Ltd. Dealing & coordinating with the end client and corporate office to resolve all queries for Reservations, Ticketing, Fares, Visa and Travel Insurance.

Handling calls, emails and queries regarding Reservation and Ticketing and providing resolution using Amadeus and Galileo.

Maintaining proper documentation of all transactions as per company policies and procedures.

Meet and greet for Legendary Service to everyone who calls or visits the office.

Assist employees of Maruti Suzuki with their reservations, transfers, rescheduling and cancellations.

Search and carry out comparative analysis to offer best travel options in terms of pricing and routing.

Booking of Flights, Trains and Travel Insurance for the employees.

Billing the customer on every fortnightly basis and follow up for timely payments. Senior Customer Service Assistant (Sr. CSA) - Jet Airways Ltd. Jun 2007 to JUN2019

Handling customer queries regarding Reservation and Ticketing and resolving the same using Sabre and Sabre Qik with different allocations (airport / city offices).

Handling cancellation, no-show, misconnection, lost ticket, check in baggage and confirmation of booking for both International and Domestic passengers.

Intimating passengers about delayed / rescheduled flights. Taking care of special need passengers to include wheelchair passengers, Senior Citizens, first time travelers and unaccompanied minors.

Well versed with Domestic and International Air Transport Association regulations.

Proficient in common airline booking software and database management.

Comprehensive experience in handling multiple booking issues and meet tight booking deadlines in a timely manner.

SKILLS

Well conversant with travel industry standards and functions of reservation agent.

Knowledge of domestic and international geography, fares and ability to apply account specifics.

Ability to provide high level of customer service and resolve complex travel related challenges.

Proficient in typing with working knowledge of office equipment / computer software’s. KEY ACCOMPLISHMENTS

Successfully completed various training programs sponsored by Jet Airways and SKH Global Pvt. Ltd.

Reservation & Ticketing Sabre, Sabre (Qik), Amadeus and Galileo.

International Fare and Ticketing basics.

Customer Service Excellence (CSE).

Telephone Etiquettes.

Security Awareness Training.

Airport handling - Back to Basics (BTB).

Training conducted for SSCI (Sabre Sonic Check-in) PERSONAL DETAILS

Date of Birth - 2nd Jan 1977

Nationality - Indian

Language proficiency (reading, writing, listening & speaking) - English & Hindi

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