Front Office Manager
Resume:
CONTACT
GENETHA
MATEMAN
FRONT OFFICE MANAGER
My experience i n diverse roles o f f ront o f f i ce, reservations and accounts i s sufficient to provide any organization with the excellence that i t
derserve.
genethamateman@yahoo.
com
EDUCATION
SKILLSET
Damelin Boksburg
Junior Bookkeeper - Member of
ICB Bookkeeping to Trial
Balance
2013
2017 - 2018
International Hotel School -
AHLEI
Certificate in Revenue
Management - Training &
Development
The Houghton Hotel
Front Office Manager
Managed schedules and supervise daily workload
during shifts.
Hired and trained front office staff of 14 new
employees.
Ensure all departments adheres to Property
standards
Maximize room revenue and occupancy by
reviewing daily status.
Prepare performance reports related to the front
office staff
Performed basic accounting functions, including
cash reconciliation and bank transfers
2019 - 2020
Motheo FET College
Bloemfontein
2007 - 2008
N4,N5 & N6 Hospitality
Management Certificate
Leadership Skills
Problem-solving
Communication
Teamwork
Determination
Organized - Attention to
detail
Time-Management
Adaptable - Flexibility
Emotional Intelligence
PMS' Systems - OPERA -
Protel & Fidelio
EXPERIENCE
Davinci Hotel & Suite
Senior Assistant Front Office Manager
Resolve guest problems quickly, efficiently and
courteously.
Analyse rate variance, monitor credit report and
maintain close observation on daily house count.
Monitor high balance guest and take appropriate
action.
Ensure adequate daily handover is done and
recorded
2017 - 2019
Mercure Hotel Bedfordview
Front Office Manager 2016 - 2017
2014 - 2016
Mercure Hotel Bedfordview
Accounts Controller
2013 - 2014
Mercure Hotel Midrand
Accounts Controller
2009 - 2012
Protea Hotel O.R. Tambo
Creditors & Debtors
Contact this candidate