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Quality assurance coach.

Kitchener, ON, Canada
March 05, 2021

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Vasudev Patel

226-***-**** Kitchener, ON, N2E 2K1

Summary: currently working in Majorel where I got promoted in four months as Quality assurance coach from content moderator in customer service representative field.


• Electrical engineering

• Communication

• C, Linux programming’

• Attention to details

• Ready to learn any software and skill for

future growth.

• Troubleshooting

• Digital electronics

• Leadership

• Electrical wiring

• Electrical panels

• Teamwork


June/2020 – Current,

Quality Assurance Coach Majorel, Waterloo, Ontario.

• Communicate with and support Quality Manager, Operations Manager,

• Supervisors, leads, and employees including troubleshooting.

• Participate and contribute to company projects and developmental meetings.

• Coach agents on a daily, weekly and monthly basis to Quality improvement

• Conduct Supervisor Interaction Audits

• Conduct Process and Agent Level Interaction Monitoring

• Ensure consistent application of the quality process/system.

• Attend and/Facilitate Client Calibration or monitoring sessions.

• Facilitate Quality training and/or initiatives

• Diagnosis continuous improvement opportunities applicable to account,

• workgroup and department. Utilize common process methodology for process improvement.

• Monitor agent quality on a daily, weekly, and monthly basis

• Develop and maintain quality reports at agent, team, and call center level

• Assist in developing and streamlining Quality procedures.

• Provide written and verbal feedback to agents on all completed evaluations.

• Attend Calibration Sessions

• Handle End User Interactions as required

October’17/ December’18

Junior electrical engineer, shree sai nath electronics PVT. Ltd, India.

• Check and modify the final production after assembly of star and delta PLC which is useful in different textile industry.

• Understand downloading and uploading of PLC program.

• Check soldering of different relays.

• Preparing and presenting the detailed wiring, mounting, and arranging the Control panel, power panel and PLCs

• Planning, constructing, assembling, testing, and troubleshooting of electrical based panels which is useful in various textile industries.

• Selected, cut, stripped, labelled the wires as per standards.

• Use various kind of software based on electrical designing named AutoCAD.

• Worked on PLC and HMI programming for the troubleshoot. Project:

Bio – metric Rear-view Mirror setting, Conestoga college: Project which worked on bio metric user identifier to define the user and adjust the mirror according to his or her input data.

Education and Training


Post-graduation diploma, embedded system development, Conestoga college, Cambridge, Ontario.


Bachelor of Engineering, Electrical Engineering

Charusat university, India.


References available upon request


During my bachelor’s degree, I activity took part in various activities,

• Industrial training: Larsen & Tubro (L & T) switchgear and thermal power station.

• Industrial visit: Nuclear power plant, Railway loco shed, combined gas power plant, thermal power station.

• Participate in event like circuit building held at charusat university at 2014,15,16.

• Participate in SOLARIZE workshop at IIT Bombay in 2015 – 16

• Participate in event like chargeon, Faraday’s lab held at SVIT university 2014,15,16.

• Participate in student Technical awareness conference 2014 at GCET university.

• Actively Participate in sport event organize in charusat university.

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