Manager Customer

RITU SONI

VPO- Kunwin, Tehsil-Barsar, District- Hamirpur (174312)

Email: ****.*****@*****.*** Phone: 701**-*****

OBJECTIVE

Actively seeking a position where I can optimize my problem-solving and organizational skills to contribute to increase customer satisfaction. Strong multitasking skills and fast learning ability to ensure quick contribution to the team.

EDUCATION

Sikkim Manipal University Chandigarh, India

Master of Business Administration, Specialization in Human Resource May’09 –May’11

Relevant Courses: Business Communication, Organizational Behavior, Human Resource Management etc.

MCRP University Bhopal Dharamshala, India

Bachelor of Computer Application Dec’06 – Jun09’12

Himachal Pradesh Board of School Education Shimla, India

(Chemistry, Physics, Biology) Apr’04 – Apr’06

EXPERIENCE

Dolphin Freight movers Pvt. Ltd. Jan’ 15-Jan’ 18

Customer Support Manager for travel department

Serve customers by providing service information and resolving service problems.

Attract potential customers by answering questions and suggesting information.

Keeping a record of customer interactions and details of actions taken.

Managing many inbound calls and emails and creating new customer base.

Family Business

Properties Business Manager

Jan’ 11 – Jul’14

Maintained property rentals by advertising and filling vacancies, negotiating an enforcing leases/securing premises and explaining advantages of location and services and showing units.

Managed paperwork required for renting and selling/buying the properties.

Managed all the steps required for renting properties like screening tenants and helping with paperwork.

Managing the budget and maintaining the financial record.

Communication Skills

Excellent communication skills, professionalism, great listening skills.

COMPUTER SKILLS

Proficient in using the Microsoft window-based systems and MS Office tools such as MS Word, Power Point and Excel.

Good typing skills

Language Known

English

Hindi

Contact this candidate