Service Representative Contact Details

Akram Saifi

Customer Service Representative

To obtain a job as a back office / customer service representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.

*********@*****.*** 995-***-**** New Delhi, India linkedin.com/in/akram-saifi-66a5b2205 WORK EXPERIENCE

Customer Service Representative

Amazon, IN

09/2020 - Present, New Delhi, IN

End to end ownership of every customer interaction coupled with proactive problem solving and provide exceptional support to customers via chat.

Demonstrate time management skills and the ability to work independently while using departmental policies and procedures.

Maintain acceptable performance metrics such as quality, productivity, first contact resolution and attendance. Provide prompt and efficient service to customers and route customer escalations to the right channel.

Tele Caller

Perfect Engineering Co

01/2012 - 02/2020, New Delhi

Obtaining and updating lists of seller/ distributor contact details.

Calling active and budding clients to encourage the purchase of items.

Communicating verbal acceptances of offers to our Sales team for closing.

EDUCATION

Bachelor of Arts

Delhi University

04/2009 - 04/2011,

SKILLS

Communication Problem solving Empathy

Patience Product knowledge Time management

Adaptability

LANGUAGES

English

Full Professional Proficiency

Hindi

Full Professional Proficiency

INTERESTS

Travelling Craft Cooking

Achievements/Tasks

Achievements/Tasks

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