DHEERAJ PANDEY

*D-** N.I.T Faridabad, Haryana 964-***-**** adko29@r.postjobfree.com

• PROFESSIONAL SUMMARY

A position in which I can contribute to the development of organization and build a long-term career with an opportunity for professional growth.

• EDUCATION

VIDYA MANDIR PUBLIC SCHOOL - Faridabad, HR

10th Passed from CBSE Board with 68%

12th Passed from CBSE Board with 60%

• EXPERIENCE

*Senior Associate Operations June 2019 to Feb 2020

Blackbuck (Zinka logistics Solutions Private limited)

Key Responsibilities: -

● Taking care of customer retention & reducing the churn %age.

● Creation of new lane & setting the price against it

● Creating co-relation for location & price group

● Maintaining lane price as per market standard

● Managing Placement Efficiency throughout the day

● Fulfilling customer demand of trucks as per daily needs

● Analysis of daily price & variance around it.

● Analysis of customer churn %age & reasons for churn.

* Operations Executive, September 2017 to March 2019

Foodpanda – Gurugram, HR

Key Responsibilities: -

● Maintain Delivery Time

● Minimize cancellation

● Minimize delay

● Live Order tracking & monitoring

● Minimize vendor cancellation

● Manually processing orders

● Minimize Delay v/s Dispatcher

● Live order tracking,monitoring and order follow-up

● Working on Banner-Factor in mean time as per demand

● Front-end templates on Website (Weather/Heavy demand/Traffic/Emergency Situations)

● Worked on SLA VS target SLA.

● Forecast orders week-wise/Earnings base.

* Vendors Support Executive September 2016 to March 2017

Intelenet Global Services – Gurugram, HR

● Worked on vendor claims issues.

• Skills

• Flexible

• Quick learner

• Adaptability

• Leadership

• Management skills

• Problem-Solving

• Confidentiality & Professionalism

DATE - 30th Nov 2020

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