DHEERAJ PANDEY
*D-** N.I.T Faridabad, Haryana 964-***-**** ****************@*****.***
• PROFESSIONAL SUMMARY
A position in which I can contribute to the development of organization and build a long-term career with an opportunity for professional growth.
• EDUCATION
VIDYA MANDIR PUBLIC SCHOOL - Faridabad, HR
10th Passed from CBSE Board with 68%
12th Passed from CBSE Board with 60%
• EXPERIENCE
*Senior Associate Operations June 2019 to Feb 2020
Blackbuck (Zinka logistics Solutions Private limited)
Key Responsibilities: -
● Taking care of customer retention & reducing the churn %age.
● Creation of new lane & setting the price against it
● Creating co-relation for location & price group
● Maintaining lane price as per market standard
● Managing Placement Efficiency throughout the day
● Fulfilling customer demand of trucks as per daily needs
● Analysis of daily price & variance around it.
● Analysis of customer churn %age & reasons for churn.
* Operations Executive, September 2017 to March 2019
Foodpanda – Gurugram, HR
Key Responsibilities: -
● Maintain Delivery Time
● Minimize cancellation
● Minimize delay
● Live Order tracking & monitoring
● Minimize vendor cancellation
● Manually processing orders
● Minimize Delay v/s Dispatcher
● Live order tracking,monitoring and order follow-up
● Working on Banner-Factor in mean time as per demand
● Front-end templates on Website (Weather/Heavy demand/Traffic/Emergency Situations)
● Worked on SLA VS target SLA.
● Forecast orders week-wise/Earnings base.
* Vendors Support Executive September 2016 to March 2017
Intelenet Global Services – Gurugram, HR
● Worked on vendor claims issues.
• Skills
• Flexible
• Quick learner
• Adaptability
• Leadership
• Management skills
• Problem-Solving
• Confidentiality & Professionalism
DATE - 30th Nov 2020