Norm B. Abrams

** ****** ********

Red Deer AB. T4P 2P9

Phone: 250-***-****, Email: adknzq@r.postjobfree.com

EDUCATION

GED DIPLOMA

Kelowna, BC

● Class 2, Class 3, Class 4 (Q Air Brakes Endorsement) Drivers License

● Experienced Commercial/Public Transit Driving

● Small Business Owner - 10 Years

● Certified Registered Sub-Mortgage Broker (previous)

● Mutual Funds of Canada Certificate

SUMMARY OF SKILLS

● Excellent customer service experience and communications skills

● Strong work ethic and excellent interpersonal and communication skills cultivated through past experiences

● Excellent Multi tasking/managing variety of responsibilities simultaneously

● Intermediate Excel, Access, GemBase and Word Processing skills

● Proven sales and insurance skills

● Excellent understanding of cash procedures

● Capabilities of handling high volume work

● Good understanding of accounting procedures

● Improved internal controls

EXPERIENCE

Rural/Suburban Mail Carrier May 19 - Present

Canada Post Red Deer, AB

● Sorting, collecting and delivering mail in a timely manner.

● Project a positive and courteous manner with customers face to face.

● Ensure the mail is secured, when in possession.

● Knowledge at Driving in Suburban/Rural areas in various weather conditions.

● Being very organized and punctual to perform daily job expectations.

● Providing excellent customer service.

Security Representative (11) Oct 18 - Apr 19

Driver

Shred-It International Kelowna,BC

● Provide excellent customer service to clients and resolve client concerns.

● Perform onsite/offsite documentation destruction.

● Maintain a high level of security when handling confidential information.

● Complete and maintain DOT logs and daily truck circle checks. Small Business/Financial Advisor

Mar 10 - Sept 18

Kelowna,BC

Saskatoon,SK

Scotiabank Calgary,AB

● Deliver excellent customer experience during all interactions of the Small Business/Personal banking clients.

● support system and relationship building to all partners including Mortgage Brokers, MDM’s, BRM’s, Realtors, and Lawyers.

● Providing advice and solutions for clients in regards to credit, investments and day to day banking.

● Successfully completing cross-selling activities, to create deeper customer relationships resulting in improved customer profitability and mortgage retention

● Adhering by compliance requirements for regulated activities to the sale of Mutual Funds

● Open RSP/Mutual Funds, Term Deposits, GICS, Loans, Mortgages, Loans, Overdrafts, Visa’s, Insurance Protection, and all other personal/commercial banking services

● Proactively calling –probing-looking for additional business and sales opportunities

● Continuously looking for opportunities for referrals to our Investment Specialist, Private Banking, Wealth Management partners.

Owner/Operator – Delivery/Courier Driver Nov 03 - Jan 10 Bankers Dispatch Courier Kelowna, BC

● Collections of CODS and POAS

● Ensuring fast and efficient service

● Record keeping of Income/Expenses

● Performed Warehouse activities

● Performed United Parcels and FedEx deliveries & pickups Honors/ Awards

● Best of the Best 2016 Award Top Individual - Scotiabank

● SEBC/CEV District 2016 Top Achiever Award for Insurance Penetration - Scotiabank

● SEBC/CEV District 2016 Top Achiever Award for Cross Sells in Region

-Scotiabank

References Available upon Request

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