Manager Management
Resume:
James Thomas
**** ******** **** *** *********, Maryland 34
**********@*****.***
Restaurant Business
Overview
I have over thirty years working for Burger King I started as an hourly employee and work my way up the ladder to become the Director of Operations for the company. Areas of expertise include:
• Exceptional Customer Service
• Excellent Communication Skills
• Merchandising and Display
• Employee Management
• New Location Start-Up Management
• Training and Developing Crew/Managers
• Managing P & L Statements
• Budgeting/Record Keeping
• Problem Solving
• Inventory and Pricing Controls
• Serve Safe Instructor
Employment
December 1980 – 1984 Burger King
Hourly Employee
January 1984 – 1996 Burger King
Assistant Manager
January 1996 – 2004 Burger King
General Manager
• Lead a team of 7 management staff and 59 FoH/BoH personnel, responsible 1 location with 40 seats 1.9M location.
• Teach team about providing great customer service.
• Creating a great work atmosphere for the entire team with hands on training when needed.
• Delivered over200K revenue increase and 100K profit increase YoY.
• Trained hourly employees, hourly supervision and salary management team.
• Management turnover 0%
• Design financial spread sheets for location, such as labor plan food cost spread sheet.
• Reviewing weekly progress of location financial, Food Cost,Labor and Deposits
• Providing clear expectation of duties and holding all employees accountable for work performance
• Designed an effective check list for all employees to check the facility on a daily day.
• Develop and teach team the process of inventory management, supply management, personnel management, payroll and planning.
January 2004 - 2012 Burger King
District Manager
• Lead a team of 18 management staff and 120 FoH/BoH personnel, responsible 4 location with average of 50 seats per location and a average of 1.5M per location.
• Delivered over200K revenue increase and 100K profit increase YoY.
• Trained hourly supervision and salary management team.
• Reduce management turnover from 10% to 4%.
• Design financial spread sheets for the entire company, such as P & L and Company budget.
• Reviewing weekly progress of company financial, Food Cost,Labor and Deposits
• Providing clear expectation of duties and holding all employees accountable for work performance
January 2012- October 2018
Director of Operations
• Lead a team of 31 management staff and 200 FoH/BoH personnel, responsible 7 location with average of 50 seats per location and a average of 1.7M per location.
• Delivered over250K revenue increase and 150K profit increase YoY.
• Trained hourly supervision and salary management team.
• Reduce management turnover from 7% to 3%.
• Opening of new location in2012 and remodel locationin2017.
• Design financial spread sheets for the entire company, such as P & L and Company budget.
• Reviewing weekly progress of company financial, Food Cost,Labor and Deposits
In October of 2018 I decided to retire from Burger King after 38 Years.
In November of 2018 I started a new chapter in my life with Applebee’s Bar and Grill
November 2018 – Present
Manager
• Lead a team of 50 FoH/BoH personnel, responsible 1 location with 250 seats 2.8M location.
• Teach team about providing great customer service.
• Creating a great work atmosphere for the entire team with hands on training when needed.
• Trained hourly employees, hourly supervision and team leaders.
• Review financial spread sheets for location progress, such as labor cost and food cost .
• Designed an effective check list for all employees to check the facility on a daily day.
• Develop and teach team the process of inventory management, supply management with information weekly.
• April 2019 Role change to KM and do to be certified in January 2021 to become a training store
• I am also the Maryland and Philadelphia servsafe trainer for the company
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