Thomas Stender

adknxg@r.postjobfree.com – **** Cherry Creek Drive South, #3K, Denver, CO 80246 303-***-****

Summary of Qualifications

Seasoned Sales and Operations Manager with 20 years of experience in Corporate Business Development, with specialized experience in Strategic Planning and Team Management.

Strategic leader who excels at customized marketing solutions and revenue generation.

Demonstrated ability to effectively manage and work with both small and large teams on a collaborative level as well as managerial level.

Competent in the areas of market analysis and sales strategy.

Articulate and influential communication skills, serving as an effective strategist, team leader, liaison, and negotiator. Excellent listening and presentation skills.

Top-producing sales record, particularly in selling to C-level executives and company decision-makers.

Highly analytical, with a proven track record in the management of complex and diverse business endeavors.

Recognized by managers, colleagues, and clients as a creative, innovative, and focused business professional.

Experience

Recovery Agent Nordstrom Card Services 07/2019-02/2021

• Actively negotiate Settlements with customers and collection agencies.

• Respond to member inquires via telephone regarding membership, delinquency, services and rates

• Prepare professionally written responses to delinquencies and settlements.

• Respond to card holder inquiries regarding credit bureau going forward.

Member Services Representative S3 Shared Services Solutions 6/2017-7/2019

• Respond to member inquires via telephone regarding membership, banking products, services and rates.

• Resolve member issues timely and thoroughly, seeking to exceed member expectations.

• Responded to connectivity issues for online banking and bill payment.

• Prepare professionally written responses to email inquiries inuring that problems are resolved.

Small Business Sales Comcast 2/2016-11/2016

• Affectively built rapport with customers by probing for needs and recommending appropriate solutions,

• Conducted market research, identified emerging market trends and utilized new marketing strategies.

• Scheduled customers for installation and confirmed when each installation was complete.

• Managed 90 contacts per day, while effectively multi-tasking in a fast paced work environment.

Branch Customer Service Manager US Bank, (Cherry Creek, CO) 10/2008-04/2015.

• Efficiently lead branch to exceed sales goals with a Pinnacle award in the 3rd quarter of 2009.

• Responsible for personally demonstrating and ensuring all employees on the staff provide excellent Customer

Service in accordance with the US Bank Service Advantage Core Values.

• Effectively coordinated operational activities within the branch to ensure satisfactory passing of RQA, greater

Profitability.

• Actively ensured compliance with Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act,

Information security and suspicious activity reporting requirements, policy and procedures.

Regional Business Development Manager, Countrywide Specialty Lending, (Denver, CO) 06/2003 – 10/2007

Competently managed all sales operations for this leading mortgage lender within the states of Colorado, Wyoming, and Montana.

Created and implemented innovative sales and marketing strategies to optimize growth and company revenue.

Recruited, hired, trained, and motivated junior business developers.

Successfully sold mortgage products to clients through networking, referrals, cold-calling, and channel development.

Researched company competitors, developing competitive intelligence and a comprehensive understanding of competing businesses.

Managed the loan processing system to ensure that loans were being properly underwritten on time and with the correct pricing structure.

Top Producing Employee 6 times, having 18 months with over $1 million in loan revenue.

Assisted in office closure procedures in October of 2007, when the entire division was laid off.

Branch Manager, Household Finance Corporation/HSBC, (Denver, CO) 06/1996 – 06/2003

Effectively managed all aspects involved with running a competitive financial institution, successfully expanding and supporting Household Finance’s market share while adhering to company goals and policies.

Hired, trained, and supervised a staff of up to 7 employees, ensuring that all team members deliver financial products and services to customers in an effective manner.

Train the staff on best practices for better target marketing and customer retention.

Underwriting approval authority to $300,000.

Successfully grew revenue by 6% annually for this $61 million branch.

Three-time National Founders Council Winner.

Achieved 100% local and state audit compliance.

Senior Account Executive, Eagle Point Software, (Dubuque, IA) 04/1994 – 03/1996

Sold technical software solutions to Architectural and Civil Engineering companies,

Attended trade shows and exhibits, setting up booths and marketing the company’s products.

Individually closed the top 3 largest accounts in the history of the Architectural division.

Consistently held a position within the top 10% of Account Executives for highest sales and revenue.

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Education and Professional Training

Bachelor Degree in Sociology Emphasis in Statistics

Loras College, 1993

Computer Skill Set

Proficient in Microsoft Windows and Microsoft Suite. Salesforce.com, Workforce

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