Marvel Harris

https://www.linkedin.com/in/marvel-h-a5427087

Washington, DC

adknxf@r.postjobfree.com

301-***-****

Seeking an entry level position within the IT industry where my strong analytical and problem solving skills will be well utilized. The pursuit of an IT degree and seasonal work experience within an IT department provide a solid basis for building my technological skills and contribute to an organization's mission and goals. An innovative and results-orientated individual with a strong work ethic, I am committed to proving myself a valued employee.

Willing to relocate: Anywhere

Work Experience

Desktop Support Analyst

Oxygen Forensics - Alexandria, VA

January 2021 to Present

Effectively questions user to collect and understand information regarding the problem they are experiencing and leads user through diagnostic procedures to identify, isolate and resolve source of problem.

• Analyze end-user problems and formulates plans to obtain resolution.

• Handles problem identification, research, isolation, resolution and follow-up for user problems.

• Interact with end-user via telephone, e-mail, etc. providing technical support and problems solving abilities.

• Prioritize problems and complaints.

• Utilize all technical resources to solve end-user problems.

• Escalate unresolved calls to appropriate support specialist or support group. Follow up on outstanding requests and ensure timely resolution Mobile Expert

T-Mobile - Baltimore, MD

October 2018 to January 2021

Provide a total sales solution to customers for any of their wireless needs. This includes selling the value of T-Mobile devices, accessories and service plans; maximizing T-Mobile customer connections; saving customers money; personalizing the experience; and protecting customer's investments. Assistant Manager

AT&T - Temple Hills, MD

June 2016 to July 2018

• Assisted Store Manager to: Execute store initiatives related to sales, service, and customer experience.

• Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets.

• Create a work environment where motivated people can excel

• Consistently demonstrate excellent leadership and coaching skills. Education

Bachelor of Science in Information Technology

Towson University - Towson, MD

August 2016 to December 2020

Skills

• Java

• Linux

Additional Information

COSC 236 (Intro to Computer Science) Coded over 70 Java classes and applications; demonstrated proficiency with all core programming structures (data types, input/output, streams, selection, comparison, repetition, arrays and data structures, methods, recursion, etc.); adopted and applied best practices for algorithm design. Mainly used C++ and JavaScript. ITEC 231(Fundamentals of Web Technologies) Learned basics to web systems and technologies, including the fundamentals of design, implementation, and evaluation of web-based applications including related software, databases, interfaces, and digital media. Created and practiced with inputting HTML, CSS and JavaScript into webpages.

CIS 377 (Intro to Cybersecurity) Learned key cybersecurity concepts and practices including cyber law and cyber warfare. Took part in various labs as both a white and black hacker to gain overall experience.

CIS 435 (Human-Computer Interaction) Dealt with effective, productive information systems, including interactive computer systems, input and output devices, screen layouts, machine design, health issues, organizational impacts, and practiced designing web experiences for the disabled. Emphasis on why and how UX/UI is effective for users.

ITEC 450 (Advanced Computer Networking) Explored the thorough grounding in advanced topics in computer networking. Focus emphasized on wired and wireless networking, including technologies in application, transport, and network layers, multimedia networking, and network management and security. Virtual labs on the communication and usage of TCP/IP and other web protocols. ITEC 325 (System Administration and Maintenance) Learned essentials for effective administration and maintenance of applications, operating systems and networks, including IT system documentation, policies and procedures, and the education and support of the users of these systems. Practiced with Linux Ubuntu, Windows Command prompt, VMware and other virtualization tools. ITEC 345 (Scripting languages) Built a solid foundation in the concepts which underlie many scripting languages and environments without focusing exclusively on any on elanguage. Course specifically focused on C++, Java, python and perl.

ITEC 433 (Cybersecurity Risk Management) Learned importance of cyber security decisions, from resource management to threat management, require the application of risk management principles to be successful. Identified critical risk management components and investigated how they are applied in cyber security decisions utilizing Federal guidelines and regulations. ITEC 437 (Disaster recovery and enterprise continuity) Focused on assessing vulnerabilities to the organization and taking appropriate countermeasures to avoid or mitigate disruption of IT services. Emphasis was on techniques for developing an enterprise continuity plan and building an IT infrastructure to sustain organizational operations.

Contact this candidate