Engineer Customer Care

Kavita Waktey

Software QA Engineer

Mohan Nagar, Dhankawadi, Contact No: +91-883*******

Near Bharti Vidyapeeth, Email ID:************@*****.*** Katraj, Pune - 4

Objective

To work with a professional organization where the intellectual stimulations, hard work and commitment is appreciated.

3+ years of Experience in CRM with Telecom Domain and Capital Market Domain using Automation testing and Manual Testing.

Responsible for web based Testing including Functional, Non-Functional, Retesting and Regression, testing.

Understand SRS Document.

Good Experience of Core Java concepts.

In Charge of development and execution of Test case.

Clear understanding of Software Development Life Cycle models (SDLC) & Software Testing Life Cycle

(STLC).

Commercial experience as a Tester within Agile Development environment.

Experience in identifying object locators and creating Page Factory for all the pages.

Executed test scripts on IE, Firefox and Google chrome.

Design Traceability matrix for mapping customer requirements.

Involved in executing SQL Query to perform database testing in SQL Developer.

Basic Knowledge about UNIX Commands.

Writes UNIX commands using PuTTY terminal.

Experience in Automation Testing Tools like Selenium Web Driver.

Extensive Experience in defect management process using tool such as HPALM 12.5.

Proficient experience in Test Case Design, Test Execution, Bug Tracking and Reporting.

Ability to learn new software quickly.

Effective communicator with all levels of Project management, business and developers.

Outstanding work ethic and effective interactions with Management, Technical, Non-Technical, Business stakeholders and on shore resources. Very tenacious with a "can-do" attitude. PERSONAL SKILLS:

Comprehensive problem solving abilities, excellent verbal and written communication skills, Ability to deal with people diplomatically, willingness to learn, lead group. Work Experience:

Currently working with Arya Solutions Pvt. Ltd. Pune from March 2017 to till date as a Software QA Engineer.

EDUCATIONAL QUALIFICATION:

I have completed my B.E. in 2016 from Amravati University, Maharashtra. PROJECT:

Project 1

Name : Unique View Breakaway Wireless

Client : Breakaway Wireless, USA

Testing : Functional Testing, Database Testing, Automation Testing, Tools : HPALM 12.5, SQL Developer, Selenium, Java

Duration : Ongoing

Description:

Unique View Breakaway Wireless has been designed for new generation Customer care and billing environments to increase competitive advantage by making it easier to design, deliver and bill the products and services Customers want. Unique View Breakaway Wireless provides modules for Balance management, billing mediation, rating, discounting and bill Production. Roles and Responsibilities:

Understand of SRS and User Interface Specifications documents.

Preparation of Test Scenarios and Test cases.

Performed Database Testing at Application level.

Sending the customer request from billing system.

Reporting and Closure of Defects submitted in Defect Tracking tool.

Interaction with development team in defect fixing process and regression testing.

Involved in Scrum meetings.

Preparation of Test Traceability matrix and Test reports after completion of test execution. Project 2

Name : Capital Market

Client : AMERICAN EXPRESS, USA

Tools : HPALM 12.5, Toad

Testing : Functional Testing

Description:

American express has been the world’s leading check guarantee services company. Many businesses face the challenges of accepting checks from their customers. In so doing, businesses become vulnerable to bad checks. Payment Solutions check guarantee services program eliminates the risks businesses take when accepting payments. With our cost effective check guarantee services, electronic check redeposit service, and check collections service, American express provides, an assortment of solutions to help you manage your bad checks. It is a full-service provider. It handle all aspects of user account with us in-house Service and support, Loss prevention and chargeback assistance, Underwriting Integration with user accounting or ERP software. Roles and Responsibilities:

Prepared Test case From SRS and review.

Involved in SRS Analysis.

Participated in the Test case review.

Performed Functionality Testing, Database Testing.

Identification of defects, registering them in HPALM.

Prepared test status report and send to Project manager. DECLARATION:

I hereby confirm that the facts stated in this application are true to the best of my knowledge. Date:

Place: Pune (Kavita Waktey)

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