CHINTAN SONI

*** ******** ****, ****-***

TORONTO, ONTARIO

M1S 3E6

adknmp@r.postjobfree.com

519-***-****

Objective

Result-driven customer service with proven administrative, problem solving and prioritization skills. Skillfully orchestrate resolutions for optimal customer satisfaction. Skills

Good communication and persuasion skills

Complaint resolutions.

POS system expert.

Training development aptitude.

Order fulfilment

Money handling ability

Creative problem solving skills

Proficiency with computer application

Good marketing skills

Customer oriented mindset

Working Experience

Array Marketing April 2018 – Present

Quality Assurance Technician:

Perform incoming product inspection for quality issues including packaging, structural damage, and mechanical/dimensional defects. Act as a single point of contact for clients with respect to information related to their visa and solve their queries.

Reviewed appropriate root cause analysis and identify solutions to reduce processing errors and improve overall product fulfilments.

Helped uncover and fix production problems in order to reduce overall production defect rate.

Dealing with customer as well as vendor for the root cause of the defective parts Capital Metal industries Oct 2016 – Mar 2018

Quality Assurance Technician:

Performed first-off inspection, which consists of measuring and recording data and performing all tests, required.

Measure products using Calipers, Micrometers, Profile Projector

Prepare inspection and Test Reports

Subway Restaurant Apr 2016 – Apr 2018

Customer Service Assistant:

Demonstrated integrity and honesty while interacting with guests, team members, and managers.

Maintained high standards of customer service during high volume, fast-paced operations.

Prepared meats, vegetables, desserts, according to customers' orders and company procedures

Weighed meat ingredients for sandwiches

Trusted to open and close the store depending on the shift

Trusted with money and bank deposits, and manage the store when owners are out of town

Operated cash register, handled money, and gave exact change

Controlled the cash register and balanced cash drawer at the start and end of daily shift Education

Post-graduate in Electro-Mechanical Engineering Technology – Automation & Robotics January 2015 – April 2016

Centennial College of Applied Arts and Technology, Toronto, ON Bachelor in Mechanical Engineering June 2008 – May 2012 Gujarat Technological University

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