Customer Service Assistant
Resume:
CHINTAN SONI
TORONTO, ONTARIO
M1S 3E6
***************@*****.***
Objective
Result-driven customer service with proven administrative, problem solving and prioritization skills. Skillfully orchestrate resolutions for optimal customer satisfaction. Skills
Good communication and persuasion skills
Complaint resolutions.
POS system expert.
Training development aptitude.
Order fulfilment
Money handling ability
Creative problem solving skills
Proficiency with computer application
Good marketing skills
Customer oriented mindset
Working Experience
Array Marketing April 2018 – Present
Quality Assurance Technician:
Perform incoming product inspection for quality issues including packaging, structural damage, and mechanical/dimensional defects. Act as a single point of contact for clients with respect to information related to their visa and solve their queries.
Reviewed appropriate root cause analysis and identify solutions to reduce processing errors and improve overall product fulfilments.
Helped uncover and fix production problems in order to reduce overall production defect rate.
Dealing with customer as well as vendor for the root cause of the defective parts Capital Metal industries Oct 2016 – Mar 2018
Quality Assurance Technician:
Performed first-off inspection, which consists of measuring and recording data and performing all tests, required.
Measure products using Calipers, Micrometers, Profile Projector
Prepare inspection and Test Reports
Subway Restaurant Apr 2016 – Apr 2018
Customer Service Assistant:
Demonstrated integrity and honesty while interacting with guests, team members, and managers.
Maintained high standards of customer service during high volume, fast-paced operations.
Prepared meats, vegetables, desserts, according to customers' orders and company procedures
Weighed meat ingredients for sandwiches
Trusted to open and close the store depending on the shift
Trusted with money and bank deposits, and manage the store when owners are out of town
Operated cash register, handled money, and gave exact change
Controlled the cash register and balanced cash drawer at the start and end of daily shift Education
Post-graduate in Electro-Mechanical Engineering Technology – Automation & Robotics January 2015 – April 2016
Centennial College of Applied Arts and Technology, Toronto, ON Bachelor in Mechanical Engineering June 2008 – May 2012 Gujarat Technological University
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