Customer Executive

Love Kumar

Mob: +91-880*******.

Email: ************@*****.***.

Address : *** / *, ****** *****, ****** 12, Gurgaon, 122001.

•Career Objectives

To work with an organization providing opportunities to learn, avenues for growth and a human work environment and to use my knowledge to the best advantage of the company.

•

Work Experience

•RS Gamezone india pvt ltd Nov 2019 to July 2020.

Designation : Crm Executive.

Job Responsibilities :

•Handling inbound calls, chats and email in professional manner.

•Resolving customer inquiries and requestes and ensuring strong customer satisfication.

•Supporting in developing and maintaining MIS.

•Managing KYC data at Lavel-2.

•Concentrix Daksh India Pvt Ltd April 2017 to Nov 2019.

Designation : Representative operation.

Job Responsibilities :

•Provides expedient and accurate Technical service to all client customers. Address customers: concerns, queries, issues, complaints and produc information.

•When necessary, escalates comples customer interactions to the appropriate designated.

•Performs callbacks/return calls to customers when initial calls are received during system.

•Act as a team player contributing to team cohesion.

•Maintains ownership and accountablity for one's own performance, initating regular interaction with the Team Leader for coaching, mentoring, and acquring perforance feedback.

•Takes the initiative to be updated with the latest account information from the client by reading e-mail updates sent and attending recurrent training sessions.

Knowledge

•3 Months Internships at igt on indigo process.

•Cancellation, Reschedule Air ticketing.

•Handling work on sky speed.

•Educational Qualification

•BCA from Kurukshetra University in 2015.

•12th from HBSE in 2012.

•10th from HBSE in 2010.

Personal Details

Name : Love Kumar.

Father's Name : Surender Kumar.

DOB : 23-09-1993.

Sex : Male.

Meritial Status : Unmarried.

Language Known : Hindi, English and Punjabi.

LOVE KUMAR

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