Engineer Service

PRASANNA S

: 735-***-****/938-***-**** : ****************@*****.***

Location Preference: Tamil Nadu

Result-driven professional with a verifiable track record targeting assignments in Customer Service & General Administration with an organization of repute in the Automobile & Service industry

PROFILE SUMMARY

An achievement-driven professional with an experience of 3 years as a Field Service Engineer in Ashokleyland Ltd, Chennai.

Comprehensive knowledge of automobile components like engine, transmission, differential, compressor, front axle, rear live, tandem axle, chassis repairs, and so on

Gained experience in customer servicing, process operations and experience of implementing procedures & service standards for business excellence

Resourceful at maintaining business relationship with customers so as to achieve quality product and service norms by resolving critical issues

An effective communicator & team leader with strong analytical, problem-solving & organizational skills; possess a flexible & detail-oriented attitude

CORE COMPETENCIES

Customer Service New Product Monitoring Process Enhancements Spare Part Management Training & Development Team Management

PROFESSIONAL EXPERIENCE IN PREVIOUS PERIOD

Ashok Leyland Ltd., Chennai

Field Service Engineer.

Duration - 3 years (From Aug’ 2017 – Dec’ 2020)

Designation - After marketing - Field Service Engineer

Company Name - Ashok Leyland Ltd, Chennai – India.

Company Profile - Manufacturing of M&HCV Trucks and M&HCV Buses.

KEY RESULT AREAS

Customer Management:

Ensuring speedy resolution of queries & grievances and maintaining excellent relations with customers.

Assuring continuous visit and interaction with the customer to make sure that area of concern can be worked upon for improved service levels

Process Management:

Ensuring PRISM process and adherence at workshops, focus on implementing new policies & procedures.

Monitoring post-service activities like following up with customers, service reminders.

Supervising & monitoring the performance level of service staff for ensuring superior customer service.

24/7 breakdown support to customers.

Implemented dedicated accident repair facility.

Providing importance to the SELECT customers like Separate SELECT Bay and Toll free number, ROT+2Hrs.

Ensuring the utilization of express bay.

Dealer Management:

Supporting for improve dealer profitability through MAXSERV project.

Conducting BSC & WMI audit for improving 5S,Hygiene and infrastructure at all workshops as given timeline by AL

Focus on SMI Parameters(TAT, Repeat Job, LD response & Restoration, PSF, Skill) for customer satisfaction and getting incentive from AL

Focus on CSI gaps and taken actions to meet the target set.

Warranty Management:

Processing warranty claims through SAP as per the norms given by AL with physical observation and analysis.

Ensuring failed materials dispatched within the timelines to CQ for further analysis.

Conducting warranty audit for analysis top volume failure modes and dealer process.

Product Feedback Report:

Preparing PPR’s for product failure like similar parts/components failure & High value claims

Escalating product feedback to the respective and improving product performance.

Conducting BS6 vehicles KMPL establishment trails and reports shared.

Service Products & AMC:

Offering Recon engine, gearbox, cabin, steering box, alternator, starter motor, Turbo charger and etc.., for better performance with warranty.

Offering AMC’s and renewal based on the customer requirement.

AL Digital Modules in Android:

Following Digital initiatives are available in android version - I-alert, Service Mandi, Ley Kart, E-diagnostics, ALCARE

Explains about digital modules advantages to the customers for improving business to the next level.

Highlights:

Performer of the month - Dedicated handling the tipper electrical issues for the sensitive customers

TRAINING COURSES

Organization: Ashok Leyland Ltd.,

Attended below special training courses in maintenance & Trouble shooting of trucks and buses conducted by Ashokleyland training center at Chennai.

Standard training on all vehicle models and aggregates used.

Technical training on Aggregates failures and root cause finding.

Training on dual air brake system, ABS and EMR

Training on EDC and H4 & H6 engine overhauling in trucks and buses.

Electrical & Electronic diagnostics on new technologies

Recently training on new products & MBP (Modular business program) in BS6 models.

Training on BS6 A4 engine & H4, H6 engine and trouble shootings.

Training on body building guidelines, driver training and PDI for BS6 vehicles

ACADEMIC DETAILS

Second year B.Tech Part time in mechatronics engineering at Bharath institute of technology –Tambaram, Chennai.

Diploma Automobile Engineering in Sri Ramakrishna mission Polytechnic College, Chennai in 2017 with 91%.

SSLC in Sri Ramakrishna mission higher secondary school, Chennai in 2014 with 94.5%.

IT SKILLS

MS Office (Word, Excel & PowerPoint)

SAP

PERSONAL SKILLS

Capable of learning new technologies and can adapt to the environment quickly.

Sincere, Hardworking & willing to take challenging assignments & good team player.

Positive attitude, Confident and Energetic person.

PERSONAL DETAILS

Father’s Name Sivakumar.S

Date of Birth: 04th June 1999

Marital Status Single

Languages Known: Tamil,English

Address: No.2, Neeliyamman Kovil Street, Kurinjipadi, Cuddalore – 607301.

Current CTC: 4.52 Lacs.

I Prasanna do hereby confirm that the information given above is true to the best of my Knowledge.

Place: Cuddalore Prasanna. S

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