Quality Customer

Nenei Chongloi

Address: Delhi Munirka ******

Email Id: ******************@*****.***

Mobile no: 762*******

OBJECTIVE

Desirous of working in an organization, which provides adequate opportunity for career development and to learn to utilize any knowledge and contribute to the success of organization by my sincere efforts.

EDUCATIONAL QUALIFICATION

DEGREE/CLASS

YEAR

COLLEGE/SCHOOL

SCORE

X

2010

KEITHELMANBI HIGH SCHOOL MANIPUR

52%

XII

2012

DAMDEI CHRISTIAN COLLEGE MANIPUR

62%

BSC

2015

PRESIDENCY COLLEGE MANIPUR

62%

WORK EXPERIENCE

Process Name: Utilities Thames Water Company in UK Blended process

Duration: From 3rd December 2015 to 8th March 2020

Designation: Sr. Associate

KEY RESPONSIBILITIES

• Dealing with water account and opened/closed the customer account as per their request and after we informed them via calling.

• Making outbound calls to Third party to make sure whether property is empty or occupied by tenants and gather their information to open water account.

• Resolving customers complaint or queries about the high bill or incorrect billing address via call,email or letter.

• We get the customer information through Webform,Email and Letter.

SKILLS DEVELOPED

• Learnt effective communication with customers

• Learnt team bonding to reduce the high volume of workload and to get into success

• Developed the competency within the team to achieve a greater sense of accomplishment

• Good Typing speed

CURRICULAR ACTIVITIES

• Attended workshops and learning sessions

• Participation in all the activities

ROLE

• Giving floor support to the new batches and make them understand how it goes

• Arranging session about new updates

• Taking ownership of processing the pend cases or any escalation case when the team leader get me assigned the work which aren’t been resolved

ACHIEVEMENTS

• Appreciated as Excellent in the work title in LOC which means League of Championship

• Achieving good quality score for continuously 3months

• Received an appreciation email from GM,DM,TL for managing the good scored in quality parameter

Dated: 20/08/2020

Place: Pune

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