Level 1 Technical support
Resume:
WORKING EXPERIENCE
VIEWQWEST
FEBRUARY **** – PRESENT
Resolved ViewQwest’s Singapore residential customer internet related issue compromises of Internet speed, WiFi reachability, Port Forwarding, Intermittent issues, policy based DNS service, and including VOIP, ViewQwest’s proprietary Smart Home device through phone calls and emails. Worked closely with Level 2 and NOC to get more in depth analysis of the issues and relaying information to get closer to resolution.
OPTIMAL POWER SOLUTIONS
JULY 2017 – SEPTEMBER 2017
Did an internship and worked closely with engineers in maintaining and troubleshoot the inverters situated at islands in Mersing, Johor.
TIMELESS PHOTOGRAPHY
2014 - 2017
Part time photographer, videographer and editor. Delivered photos and videos that satisfied clients which compromises of wedding couples, graduates and event manager.
EDUCATION
UITM SHAH ALAM, DEGREE IN ELECTRONIC
ENGINEERING (COMPUTER) 2015 - 2018
Achieved a CGPA of 3.27. Main focus in CCNA security which covered IPS, Firewall, Routing protocols, ACL and such. Learnt code such as C, C++, PHP, and machine language.
UITM DUNGUN, DIPLOMA IN ELECTRONIC
ENGINEERING (COMPUTER) 2012 - 2015
Achieved a CGPA of 3.42. Learnt the basics of circuitry and electronics. Majoring focused on Introduction to networking, Visual Basic, Micro processing using MCU and PC hardware & software. MUHAMMAD MUNZIR
BIN RIBWAN
BACHELOR OF ELECTRONIC
ENGINEERING (COMPUTER) OF
UITM SHAH ALAM
PERSONAL INFO
Address : Jalan Jaring 19/37 Shah
Alam, 40300, Selangor
Phone : 013-***-****
E-mail : ***********@*****.***
PROFILE
A dedicated and hardworking
person in achieving his goal and is
always keen to learn something
new.
SKILLS & ABILITIES
i. Cisco Packet Tracer (up to
CCNA level)
ii. C & C++
iii. Arduino
iv. Java
v. PHP & MYsql
vi. Photography &
Videography
vii. Adobe Photoshop,
Lightroom and Premiere
viii. Microsoft office
ix. Putty
x.
SPM, SMK INTAN ZAHARAH, DUNGUN 2011
Achieved 4A, A-, B+, B, 2C+. Took science stream (Physic, Chemistry, Biology). LANGUAGE
Fluent and well versed in Bahasa Melayu and English. Achieved MUET band 4. Beginner in Japanese (Hiragana and Katakana)
LEADERSHIP
PRESIDENT OF UITM DUNGUN PHOTOGRAPHY CLUB
2013 - 2014
Held the president role and ensured the club is filled with activities that teaches photography skills to members and students of UiTM Dungun. Delegated tasks to members during the convocation ceremony for studio booth and stage photos.
ACHIEVEMENT
TOP PERFORMER IN VIEWQWEST FOR
4TH QUARTER OF 2019, Q1 ~ Q3 OF
2020
Achieved the award of being the top agent in
Technical Support department for 3 months
consecutively during the 4th Quarter of 2019, and
the next 3 consecutive Quarter 1 to Quarter 3 of
2020.
OUTDOOR CAR PARKING REMINDER
JAVA
Final year project for Degree. Made an application that helps user in navigating back to their parked location at an outdoor car parking.
AUTOMATIC FAN WITH GSM
REPORTING
ARDUINO
Worked on a device that senses the surrounding
temperature and switches the fan on or off and
reports it to the user via SMS
ANTI-FINGER SMASHING DEVICE
ARDUINO
Final year project for Diploma. Worked on a device that prevents the accident of finger smashing on
door frame.
REFERENCES
MUHAMMAD SYUKRI
VIEWQWEST’S QUALITY ASSURANCE
IZWAN ZAKI, UITM DUNGUN
UITM DUNGUN PHOTOGRAPHY CLUB ADVISOR
FAIZ ZULKIPA, DFS AGRO & TIMELESS PHOTO
TIMELESS PHOTO SENIOR PHOTOGRAPHER
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