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Andrea Ratcliff

For the past ** years, I have worked in the hospitality/event industry

learning and growing with each position I have taken on. I am a fast learner and have a strong work ethic. I am skilled on computers, customer service, marketing, problem solving, and so much more. Given the opportunity, I would be a great addition to your team.

EXPERIENCE

GoDaddy — Tech & Sales Guide

December 2020 - PRESENT

As a Tech & Sales guide, I provided support to small business owners and entrepreneurs through the variety of online products provided by GoDaddy. Each call resulted in a full analysis of the customer’s account and led to product/service recommendations.

Maricopa County Home Shows — Account/ Sales Manager April 2019 - PRESENT

This is a 5-person team working to sell and manage events 5 times a year, for different vendors who exhibit at the show. As an account manager I am responsible for over 200 accounts per show as well as the 30,000 - 70,000 attendees who attend the show. During Show days at the venue, my team was responsible for 600-800 vendors at venues such as The Arizona State Fairgrounds, State Farm Stadium, and Westworld of Scottsdale. During the week event, I was in charge of moving vendors into the building with their displays & marketing material in a timely and organized manner in preparation for the 3 -day event. At which I was responsible for thousands of attendees providing assistance navigating the show, providing support throughout the event, ensuring the event was smooth and enjoyable for the attendees and the vendors. Even in a COVID-19 atmosphere, I helped assist the team to provide a safe show with mask wearing of every individual, regulating all safety procedures were being met all while having had a successful event. Fairmont Scottsdale Princess, Scottsdale — Restaurant Reservations Supervisor

July 2018 - PRESENT

This is a fast-paced position that requires flexibility in day-to-day tasks such as; assisting the Director of F&B, Director of Casual Outlets and IRD manager by creating potential business reports, labor management and a variety of other projects. Leading a team that makes reservations as well as leading the In-Room Dining team ensuring guests receive their orders in a timely manner. 1905 E University Dr. APT 123

Tempe, AZ. 85281

623-***-****

adkn9i@r.postjobfree.com

SKILLS

Mantra, OpenTable, Micros,

Property Manager, Silverwear,

Aloha, Lightspeed, Keynote,

Photoshop, Illustrator, Watson,

Google Drive, File Pro, Sony

Vegas Pro Video Editing, Canva,

Wix Website Building and all

Microsoft Office programs.

Excellent Customer Service

Skills, Food and Beverage

Knowledge, Serving,

Accounting, Creative Problem

Solving, Multiple Account

Management, Collections,

Contracts, Charge Back

Rebuttals, and Excellent Time

Management.

Websites, Marketing, Social

Media, Tech Management &

Consulting on; Domains,

Hosting, Emails, and advanced

technical internet products.

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Sheraton Grand Phoenix, Phoenix — Lead Concierge and Server March 2015 - July 2018

I started off my time at the Sheraton Grand by being an AM server for the restaurant on property. My duties were to provide excellent service to each guest who came in to dine. I was then later promoted to be the Lead Concierge position where I would assist guests on a daily basis. I would provide them with fantastic customer service skills while attending to their various needs during their stay such as; booking reservations, finding things for them to do, set up tours during their visit, and help them with random projects that needed to be done before or during their stay. AMC Dine - In Theater, Phoenix — Server

January 2015 - July 2016

Each guest would be provided with unique cinematic experiences depending on the movie they were about to watch. My job as their server was to help make their movie time memorable and fun. I would assist with promotional events, ticketing and assist the managers with their financial reports.

Walt Disney World: Port Orleans Resort, Orlando — F&B Intern June 2014 - January 2015

This was an eight-month internship that provided me with the chance to experience a large company’s Food and Beverage team. Here I saw every type of person and culture. This gave me the opportunity to perfect my customer service skills. I saw the inner workings of a Fortune 500 company and learned why they were so successful. Wigwam Resort, Litchfield Park — Events and F&B Floater April 2011 - March 2014

I started off my hospitality career at the Wigwam Resort. I started off as a Pool Attendant and once I mastered that job, I was promoted to be a “Floating” busser at each of the restaurants and bars on property. From there, I was promoted to a server position. Because of the exceptional service I was providing, I was asked to be in charge of all the kid activities during the summer. EDUCATION

Arizona State University, Tempe — Communications

Verrado High School, Buckeye — High School Diploma August 2008 - May 2012

AWARDS

I AM SHERATON -Won an

award during my time at the

Sheraton for being an

outstanding employee.

Employee of the Month -

During my time at the

Sheraton, Fairmont and

Maricopa County Home Shows,

my work excels and has allowed

for me to win Employee of the

Month multiple times at each

company I’ve worked for.

Upcoming Concierge - An

award given to me by the Valley

of the Sun Concierge Network

for assisting the network by

bringing them online and in

social media.

LANGUAGES

English

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