Customer Service Data Entry

Brianna Gatzka

***** ****** *** **

Santa Clarita, Ca 91390

Cell: 818-***-****

E-Mail: *************@*****.***

Professional Summary

** ***** ***.******** *** professional effective at coordinating paperwork, payments, and information.Good at making guests feel welcome, answering questions, and anticipating needs.Brings initiative and decision-making skills necessary to independently manage different clerical tasks and guest needs. Offers strengths in managing mail, supplies, and files for business efficiency. Skills:Customer service, Data entry, Documentation, Critical thinking,Coordination,Time management, Planning,Multitasking

Experience

August 2016 to September 2019

Verdugo Aquatic Facility Burbank, CA

Receptionist

Greeted and checked in guests

Handled the money coming in each day

Dealt with paperwork for swimming lessons

Answered phone calls

Cleaned locker rooms

Delivered exceptional customer service by offering requested information and independently resolving issues.

Monitored lobby access and completed opening and closing duties. September 2019 to Current

California Pizza Kitchen Burbank, CA

Host

Greeted and took down guests names

Answered telephones, addressed caller inquiries, and delivered messages. Monitored dining rooms for seating availability, service, safety, and well-being of guests. Took reservations by phone and in person, providing helpful, accurate responses to inquiries. Resolved customer concerns and handled requests with utmost professionalism. Recited and promoted various menu items, daily specials, and drink options. Verified table cleanliness and proper settings before seating guests. Maintained seating charts for optimal station rotations. Education

May 2019 Burbank High School Burbank, CA

High School Diploma

November 2020 Paul Mitchell Cosmetology School Sherman Oaks, CA

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