Desktop Support Office
Resume:
Curriculum Vitae of Gokul
adkn6y@r.postjobfree.com
PROFESSIONAL SUMMARY:
Having around of 4+ years of diversified experience in IT Administration and System Admin experience in Windows Environment.
Client OS Environments: Windows XP,7,8,8.1,10, Apple System
Server OS Environments: Server 2012-R2, and Windows Server 2012, Active Directory, DNS, DHCP, MacAfee, MS office & Office365, Skype for Business.
Remote Management: Remote Desktop, TeamViewer, Any disk.
Enterprise firewall: configuration firewall FortiGate.
Enterprise Anti-Virus: Symantec Endpoint Protection, McAfee, AVG & Avast, Malwarebytes.
Networking: Ethernet: LAN, WAN, TCP/IP, Wi-Fi.
Productivity Software: Microsoft Office 365,2016, 2013, 2010, 2007, (Word, Excel, PowerPoint, Outlook, Access) Microsoft Project.
Technical knowledge: VPN,ERP,SAP.
Technical knowledge on AWS: EC2, IAM, S3, VPC. (cloud computing)
WORK EXPERIENCE:
VHS Consulting India Pvt Ltd – Bangalore Feb 2018 to Current
System Admin.
Responsibilities:
User Management: Creation of user accounts, modifying user properties, assigning rights to user.
Active Directory, MS office 7,10,13 & Office365, Skype for Business.
Troubleshooting and configuring of e-mail clients (Outlook, etc.)
Installing, configuring, and repairing Operating System – Windows XP, Windows 7 on Client Desktop machine.
Citrix Receiver installation, configuration and troubleshooting in windows 7.
Troubleshooting with User profile related issues, connectivity issues.
CISCO VPN installation and VPN related issue.
Troubleshooting the Networking related problems, installation various software.
Configuring and troubleshooting network printers.
User and Computer management in Active Directory as part of desktop support.
Troubleshooting Basic computer issues and MS application issues.
PC hardware and Software installation and configuration.
Password resetting, unlock the user account in AD.
Skype for Business 2016 Configuring.
Client Machines system restore point and taking a backup if OS corrupted.
Biometric Access Providing to user and daily database updating.
Coordinating with vendors for hardware, software & OS, Purchasing.
Monthly PC list maintaining and Monitoring.
Windows, software, Hardware & Networking, AD.
Outlook 2010, 2013 mail configuration PST Related issues and Office 365 OST related issues.
Installing local and network printers on the client.
Provide the initial installation of an operating system/software on a new machine.
IBM INDIA Payroll of Acliv Technology - Bangalore Sep 2017 to Dec 2017
Desktop Support
Responsibilities:
Active Directory, MS office 7,10,13 & Office365, Skype for Business.
Password resetting, unlock the user account in AD.
Skype for Business 2016 Configuring.
Client Machines system restore point and taking a backup if OS corrupted.
Coordinating with vendors for hardware, software & OS, Purchasing.
Monthly PC list maintaining and Monitoring.
Outlook 2010, 2013 mail configuration PST Related issues and Office 365 OST related issues.
Installing local and network printers on the client.
Provide the initial installation of an operating system/software on a new machine.
TVS SOUTHERN ROADWAYS LIMITED – Bangalore April 2015 to Sep 2017
Trainee
Responsibilities:
Installing applications and troubleshooting hardware and Software problems.
Troubleshooting Basic computer issues and MS office application issues.
Installing, configuring, and repairing Operating System – Windows XP, 7 and Win 8 on Client Desktop & laptop machines.
Troubleshooting with User profile related issues, connectivity issues.
Troubleshooting the Networking related problems, installation various software.
Configuring and troubleshooting network printers.
Configuration Bar code scanner.
Configuration Bar code printer.
EDUCTAION
Bachelor of Engineering (B.E) Electronic and communication Engineering (2011-2014)
Diploma Electronic and communication Engineering (2009-2011).
Contact this candidate