Office Assistant Service

Wanshi Liu

San Francisco 415-***-**** ************@*****.***

EDUCATION

San Francisco State University, San Francisco, CA May 2020 Bachelor of Science in Management Information System TECHANCIAL

• Experience with programming Java, C++

• Familiarity with Enterprise Application such as SAP, low code app platform MENDIX

• Experience with databases, such as SOL server

AREAS OF PROFESSIONAL EXPERTISE

• Excellent Customer Service

• Multi-Tasking

• Bilingual in English,

Cantonese and Mandarin

• Patience and the ability to

remain calm in stressful

situations.

• Detail-oriented

• Knowledge of MS Office

Suite

CERTIFICATION

• MENDIX Certification Certificate 2019

RELEVANT PROFESSIONAL EXPERIENCE

Office Assistant December 2020 – Present

San Francisco Fire Protection, San Francisco, CA,

• Assists in preparing presentations, graphs, reports, proposals, databases

• Creates and maintain detailed tracking contract report to ensure that all deadlines are met for invoicing and reports.

• Manages technicians schedule to provide service to our customers

• Prepares procedures documentation; generate reports and statistics; design tables; update databases; prepare flow charts and other graphic presentations.

• Provides technical assistance for fire alarm system problems; develop solutions.

• Coordinates with customers when necessary, to respond to service requests; implement solutions to problems.

• Monitors systems to ensure adequate performance and maintenance; analyze and recommend enhancements. After School Associate February 2020- December 2020 The Salvation Kroc Army Center, San Francisco, CA,

• Assisted in planning, organizing, and designing weekly schedules and activities for students.

• Maintained a variety of confidential and non-confidential manual and electronic documents, files, lists, and records.

• Helped the school community develop a family-friendly school environment.

• Communicated with parents on behalf of school (e.g. testing, homework issues, available programs/services).

• Supported staff and families to develop strong academic partnerships Peer Mentor Writing Success of Projects January 2018 – May 2018 City College of San Francisco, CA

• Conducted mentorship workshop to fellows to succeed in their classes

• Provided support resources to fellow students

• Designed program manual, created forms and survey for the program by using learning tool CANVAS

• Assisted in the provision of user training; prepare instruction and technical manuals VOLUNTEER WORK and INTERNSHIP

Summer Intern Writing Success Project - City College of San Francisco, San Francisco, CA, 2018

· Worked with program director to plan online content for WSP students

· Wrote orientation and support material for WSP students, using Canvas (online learning management system) · Researched important city college resources for online student guide and solicited input from WSP Peer Mentors for mentor profile and advice

Tax Preparer Volunteer Income Tax Assistance (VITA), San Francisco, CA, 2019

· Equipped the tax software application with appropriate data

· Assisted over 30 of clients in free tax return for people who made $56,000 or less

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