Jazmine Balcacer

adkn0v@r.postjobfree.com

Cell: 917-***-****

Summary

Bilingual (Spanish) Intake Agent/Administrative Assistant with 8 years of experience providing exceptional administrative and member support at Employee Assistance Program. Seeking a position in a more challenging environment with room for advancement. Possesses strong interpersonal communication skills and ability to grasp concepts quickly. Experienced in working with difficult personalities and all levels of management. Proficient in Microsoft office, Word, Excel, and Google Suite.

Education

2016- 2021

John Jay College of Criminal Justice

Bachelor of Science in Public Administration

New York, NY

Experience

6/2012 - Present

The New York Hotel Trades Council

Employee Benefit Funds

New York, NY

Intake Agent/Administrative Assistant

●Anticipate members’ needs, accurately provide eligibility information and explanation of benefits to members and outside providers.

●Facilitate training and orientation for temporary employees.

●Arrange in person/virtual visits for 16 clinicians; accurately maintain and monitor departmental calendars.

●Provide medical leave and back to work letters for members and their employers- while ensuring accuracy and confidentially.

●Delegate urgent cases accordingly- to aide with equitable distribution of caseload.

●Compile and maintain employee medical records and statistical data as needed.

●Maintain productive and positive relationships with outside providers, facilities, and members to ensure efficient transition to offsite locations.

● Manage and maintain receptionists’ area- provide other office duties as needed.

11/2011 - 6/2012

Beth Israel Comprehensive Cancer Center

New York, NY

File Clerk

●Verified insurance and patient data.

●Facilitated registration of patients using Invision, IDX, Magview, and HDX systems,

●Scheduled future appointments, medical record chart filing.

●Transferred medical reports and imaging onto D.V.D disks and provided general office duties.

9/2005 - 6/2010

HHC/ Lincoln Mental & Medical Health Center

Bronx, NY

Clerical Associate II/ Birth Registrar

●Collected demographical and other necessary information from postpartum mothers to complete and compile newborn birth certificate.

●Provided monthly statistics, reports, and birth information to D.O.H and other facilities via Ever System.

●Amended all hospital corrections for the D.O.H.

●Trained new employees as needed.

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