Customer service representative

Darshil Patel

***, ****** ******, *******, *** *M4, ON

Cell: 519-***-**** Email: ****************@*****.*** SUMMARY

Highly motivated, ambitious and result-driven individual with strong academic credentials. Customer Service expert with a commitment to achieve excellence in sales and customer service. Level-headed and calm in traumatic situation with well-developed people skills. SKILLS

Soft Skills : Quality focused, Proficient trouble shooter, Problem Solving, Interpersonal, Quick response, Decision Making, Relationship building, Multi-Tasking.

Technical Skills : Windows 7-10, Windows Vista, Windows XP, and Mac OS, MS Office

Languages known : English, Gujarati, Hindi.

PROFESSIONAL EXPERIENCE

Customer Service Representative April 2020 – July 2020 Innovative Vision, Toronto, ON

• Directly worked with 100+ team members per shift to build relationships and increase customer Satisfaction

• Answer all calls within three rings with a friendly and positive attitude to serve.

• Process all complaints accurately and in a timely manner and Record all florist calls efficiently, and accurately.

• Support the department’s team atmosphere by interacting with fellow advocates in a positive and supportive manner.

• Maintain a "thick skin" and so as to handle complaints, even when handling unpleasant florists

Customer Care Representative May 2018 - June 2019

Tata Docomo Customer Care, Surat, Gujarat

• Communicated the brand aesthetic, brand philosophy and lifestyle to customers

• Identified and assessed customers' needs to achieve satisfaction.

• Managed incoming calls and customer service inquiries.

• Generated sales leads that develop into new customers.

• Handled customer complaints, provided appropriate solutions and alternatives within the time limit.

EDUCATION

Master of Engineering (Mechanical Engineering Sept 2019 – Jan 2021 University of Windsor, Windsor, Canada

Bachelor of Engineering (Mechanical Engineering) Aug 2014 – May 2018 Gujarat Technological University, India

ACCADEMIC PROJECTS

Head loss Measurement Through Different Pipe of materials March 2018 SSASIT, Surat, Gujart

• Measured fluid properties of water and different grades of oil.

• Made 3D model of Project setup and performed presentation with real working model.

• We evaluated material properties of pipes, too.

VOLUNTEERING & EXTRA-CURRICULAR ACTIVITIES

Walk SAFE Volunteer Sept 2019 – Jan 2020

University of Windsor Student Alliance

• Aided students, faculties and the campus community to make them feel safe on campus and accompanying them until they are in a safe place. Tech-fest Coordinator Gujarat South zone Tech-fest 2016 Gujarat Technological University, India

• By team work, organized robotics event-GTU south zonal Tech-fest 2016 and welcomed visitors and participants from over 160 colleges.

• Raised funds for event and attended daily meetings with administrative department.

• Accompanied to promote festival in many colleges and convinced students to participate in.

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