SCCM and System Administration
Resume:
Harish Gullapalli ******.*****@*****.***
Professional Summary
Around 8 years as Desktop Engineer working on System Administration and deploying applications with SCCM 2012/2016 and Application Packaging/Virtualization on Windows XP Professional/Windows Vista/Windows 7 /Windows 8 and Windows 8.1
Extensive experience on Microsoft Client products, Server and Network Technologies
Experience building Windows desktop images.
Expertise in packaging tools like Wise Package Studio, Flexera AdminStudio Installsheild, App V 5.0 sp1 and VM Ware Thinapp 4.7
Extensively used PowerShell, VB Scripting and Wise Scripting to implement Custom Actions in an MSI and for Automation.
Expertise in using imaging tools like Symantec Ghost, MDT 2012/2013.
USB/PXE booting environment for SCCM imaging
Provide Support for: IOS, Android, Windows OS, and Mac OS devices.
Knowledge of GPO, DHCP, and Active Directory.
Experience Troubleshooting Printers, Scanners, and Copiers.
Knowledge of MDT, KACE, SCCM and PowerShell
Good Knowledge of Windows Active directory services and Group policy
Expertise in Deploying applications and patches using SCCM 2012
Experience in creating AD Groups, adding and deleting Users to the AD Groups.
Good Experience in creating necessary SCCM Collections both Static and Dynamic.
Experience in generating Reports on SCCM using SQL management Studio
Have good exposure in using Windows Installer SDK development tools like Orca to work with MSI's and debugging for package review/cleanup.
Very well experienced in using/creating Transforms (MST), Patches (MSP) and Merge Modules for use with MSI's and testing and deploying the applications.
Technical Skills
Operating Systems
Windows 7/8, Windows Vista, Window XP, Windows Server OS 2008/2010, Windows NT Server 4.0 and Workstation,
Packaging
Wise Package Studio 8.0, 7.0, 6.0, 5.6, Install Shield AdminStudio 6.0, 7.0, 8.0, 8.5, 9.0, 10.0.
Scripting & Languages
VBScript, MSI/Install Script, Wise Scripting, Power Shell, Batch
Programming languages
C, java, HTML
Professional Experience
City of Orlando, Florida Mar’18-Till now
SCCM Administrator
Responsibilities:
Design and Implementation of System Center Configuration Manager 2012 SP1 Infrastructure to upgrade/migrate from SCCM 2016.
Managed Microsoft SCCM deployments in a large-scale global environment of 50,000+ users; oversaw deployments of large and complex applications targeted for mass audience.
Experience with MDT for deploying software and imaging in a Windows environment
Provide Support for: IOS, Android, Windows OS, and Mac OS devices.
Knowledge of GPO, DHCP, and Active Directory.
Experience Troubleshooting Printers, Scanners, and Copiers.
Supports enterprise workstation and server operating system imaging and deployments
Good knowledge of AD domain, OU, user & machine accounts, groups and GPO’s.
Experience on SCCM reporting using SQL server management studio and also worked on creating custom reports using Report builder.
Worked on troubleshooting Hardware issues of Laptops and PCs in a deskside capacityManaged the Deployment of Windows Updates and Security patches through SCCM/WSUS.
Provided training and documentation for the Operational Team to understand the SCCM 2012 environment and features.
Image Management including OS Image Deployment using SCCM.
Performed site-specific risk mitigation activities as part of change management to ensure smooth implementation and transition to new applications.
Participate in standard image development, management, QA testing, and deployment
Vanguard, PA June’17-Mar’18
SCCM Administrator
Responsibilities:
Administrating SCCM 2012 which includes creating packages/applications/task sequence and collections(both direct and query based).
Ensures overall service levels for server uptimes through patch management standards, enterprise images and driver packages.
Worked on troubleshooting software issues of Windows OS/MacOS, IOS/Android
Certifying various hardware models and importing drivers into SCCM for OS migration
Created Windows Installer setup packages (.MSIs) and modified the MSIs as per the standards, using Admin Studio 2014
Good knowledge of AD domain, OU, user & machine accounts, groups and GPO
Experience on SCCM reporting using SQL server management studio and also worked on creating custom reports using Report builder.
Windows Deployment Services / Computer Imaging.
Created various powershell/vbscripts as per the requirements for CI’s in SCCM and other custom requirements using SCCM SDK
Experience deploying images on Windows 7 & Windows 10. 2-4 yrs. of exp
Acting as level 3 support for Operating system deployment
Providing excellent Customer Service for All Customers.
Recording and reporting time spend with customers
Troubleshooting network connectivity from the switch for Phones, Computers, and Printers.
Setup and configured device collections and software packages for deployment.
Created various complicated application packages using Flexera Adminstudio and Installsheild for silent deployment.
Created application packaging standards and best practices.
Implemented and configured discovery methods, boundaries/boundary groups and client settings
Worked on VMWare ESX server for creating Virtual Machines Experience with SCCM.
Relevant experience would be working with application packaging and application/image deployment.
Pennsylvania Power and Light, PA Jan’13-June ‘17
Desktop Engineer
Responsibilities:
Worked on WISE package studio and Adminstudio to repackage, build the application packages for Windows XP SP2 and Windows 7.
Created documents for Installation instructions by contacting SME.
Used Wise Package Studio 8.0 for creating MSI packages, Transforms and Patches.
Used wise script editor to wrap applications.
Used Orca for editing and validating the MSI packages.
Worked with the end users to troubleshoot problems with the packaged applications.
Worked with VB Scripts to customize the applications and created batch files for installation.
Worked with Windows registries and file system, worked with ODBC Data Sources registries to connect to a database.
Created MSI packages for Lock down Environments.
Worked on virtualizing the applications using App V. Sequenced applications using App-v sequencer and streamed applications.
Used VMware Workstation 7.1.2 for packaging and testing applications.
Peer reviewed the packages before certification.
Involved in meetings, documenting the standards and procedures employed for packaging and testing the packages.
Involved in Internal Testing of the packaged applications for standards and functionality before actually submitting to the Testing Team.
Extensively tested the applications before rolling out to UAT.
Maintained internal web page for all the image application and distributed with SMS and SCCM.
Centralized distribution of packages using SMS and SCCM.
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