Service Representative Customer
Resume:
Keneshia Edwards
Montgomery, AL *****
*.********@*****.***
Individual driven by teamwork, good leadership, and noble mission that will guide and facilitate the improvement of my personal and educational experiences. Work Experience
Customer Service Representative
Convergent - Remote
April 2020 to Present
I answer all calls at a timely manner, assist with making payment arrangements,and view bills with customers. I also do sales as well as show gratitude to my customers. I make sure all of my customers are happy and satisfied once releasing the call.
Certified Nursing Assistant (CNA)
Hillview Terrace Rehab Select - Montgomery, AL
July 2019 to May 2020
I fed, bathed, and dressed patients. I took vital signs to make sure patients levels was in a healthy state. I answered calls for help and observed changes in the patients. I also served meals, made sure beds was made up, and room was clean and free of germs. OGP
Walmart - Montgomery, AL
December 2018 to April 2019
Shop for customers groceries and general merchandise ordered online, Follow safety guidelines to keep perishable goods, Greet, help, thank customers with a smile. Customer Service Representative/Call Center
Alorica - Montgomery, AL
May 2016 to December 2018
Review open accounts for collection efforts, Identify issues attributing to delinquent accounts, Review and monitor assigned accounts, Assist customers with available payment options. Customer Service Representative
Pizza Hut - Montgomery, AL
September 2017 to April 2018
Answered all phone calls at a timely manner, took orders from the front, made sure all areas were clean and spotless.
Fast Food Cashier
Burger King
October 2016 to January 2017
Greeted customers at the door, took orders from the front counter, maintenance cleaning, made sure all customers were happy and satisfied.
Education
High school or equivalent
Sidney Lanier High School
August 2014 to May 2018
Assessments
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Data Entry — Familiar
June 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate