Manager Management

Donald J. Fleck

Mineola, NY ***** • LinkedIn

**********@***.*** • 516-***-****

Claims Management / Adjustment

Investigations and Evaluations / Bodily Injury and Subrogation Claims / General Liability and Auto Property Damage Claims

Relationship Development and Maintenance / Documentation and Record Management / Communication and Collaboration

Detail-oriented and compliance-driven professional with 15+ years’ experience in independently investigating, evaluating, and resolving assigned claims in order to achieve appropriate outcomes. Demonstrated success in handling a variety of claims, including general liability, auto property damage, bodily injury claims, and subrogation claims. Possess strong ability to administer and resolve claims in a timely manner in accordance with legal statutes, policy provisions, and company guidelines. Proficient in corresponding with medical specialists, agents, witnesses, and claimants to compile accurate information within stringent time constraints.

Specialist expertise in handling litigation claims through effective collaboration with defense attorneys. Expert presenter, negotiator, and businessperson; able to communicate effectively across multiple levels of organizations. Excellent problem solving, time management, and multitasking skills. Skilled in Claims Connect System and Google & Outlook Email Systems.

Areas of Expertise:

Liability Analysis and Determination

Problem Solving / Issue Resolution

Information Gathering and Recording

Payments Approval and Calculation

Litigation Process Management

Liquidation Bureau Claims

Review, Research, and Analysis

Negotiation and Conflict Resolution

Multitasking and Time Management

Customer Service and Support

Professional Experience

York Risk Services Group – Uniondale, NY

Commercial Claims Adjuster (2003 to 2019)

Supervised the handling of a variety of claims and trained new staff members and managers in efficiently executing adjustments-related functions and operations.

Spearheaded the handling of New York State Liquidation Bureau claims. Utilized extensive experience and expertise for resolving subrogation recovery claims for diversified companies. Maintained and updated files on all policyholders and claim histories. Communicated effectively with claimants’, attorneys, and other adjusters regarding status of claims to conclusion. Managed claims through well-developed action plans to an appropriate and timely resolution. Analyzed and processed commercial bodily injury claims by investigating and gathering information to determine the exposure on the claim.

Selected Contributions:

Delivered excellent results; named many times as outstanding recovery adjuster during 2018 and 2019; named high recovery subrogation adjuster in 2019 with over $190K in recovery for one month.

Played an instrumental role in successfully arranging and preparing the recovery letters for sending out to claimants and other adjusters.

Successfully handled auto, property, and bodily injury claims while ensuring timely and cost-effective claims resolution.

Additional experience as Claims Manager and Trial Preparation Associate.

Education and Credentials

Bachelor of Science St. Johns University, Queens, New York

Certifications: New York State Licensed Independent Adjuster (Relicensing now) Notary Public

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